Ana R. Email & Phone Number

Daly City, California, United States

Oversee all facets of a real estate listing transaction for the Kinetic team while maintaining liaison between the project team, the client, real estate agents, contractors and all authorities having jurisdiction over the project. Oversee and manage all activities of the project including client and contract requirements, project planning and schedule, staffing needs and time requirements to achieve the quality and profit goal expectations of stakeholders. Highlights of my achievements:• Currently listed for sale 89 real estate transactions, with an average transaction value of $991,000 with highest listing closed for $2.70M. • Maximized potential property viewing and selling by establishing and introducing marketing methods, from selecting appealing images to drafting engaging property descriptions to email marketing.• Developed a systematic method for tracking progress of various real estate transactions keeping stakeholders updated on status of listings. •Leveraged underutilized technology and oversaw the implementation, and progress of an automated client relationship management system for new, current, and past clients increasing client engagement and connection with agents.

Daly City, California, United States

I assisted the Property Manager with all aspects of setting up vacation rentals, including listing development and description, staging and set-up coordination, preparation of property manuals, and conducting evaluations of listings to determine areas for improvement. In addition to revising prices on property listings in response to shifts and trends in the market, I also improved the customer experience with the property manual, systemized check-in and check-out procedures for guests and team, resulting in elevated 5-star host evaluations.Highlights of my achievements:• Increased 5-star customer ratings from 30% to 70% by establishing and leveraging Airbnb's auto messaging system to solicit reviews, offering check-in information follow up procedure.• Boosted occupancy from 30% to 70% monthly by adjusting marketing copy and nightly pricing for each listing.• Enhanced customer assistance and support by leading on-site property inspections every six months to identify issues that need restoration, improvement, or replacement.

El Centro, California, United States

Directed innovation projects in healthcare accessibility, including clinic's transition to fully electronic health record, expansion to telemedicine, transition from on-site to remote staffing, client engagement projects, and on-site mental health services to local schools. Reduced compliance deficiencies through frequent auditing, training, and monitoring. Orchestrated logistics, staff deployment, and program management for a team of 20 staff members and three psychiatrists for a Medicaid/Medi-Cal based healthcare program. Highlights of my achievements:• Spearheaded the clinic's transition to a fully electronic health record and expanded telemedicine services, emphasizing a seamless healthcare IT implementation resulting in lowered medical record access times by 93% & reduced patient appointment wait time from 4 weeks to 6 days.• Significantly minimized burnt out staffing, enhanced compliance with policies and procedures, and reduced billing inaccuracies by 15%. • Successfully built tracking systems for each discipline to quantitatively evaluate employee performance across varied quarters.• Accelerated team productivity by 35% by systemizing action plans in several areas of the outpatient clinic, such as the clerical front desk, outreach, transportation, and the administrative resources available to clinical providers.•Ensured seamless transition to remote work during the COVID shutdown, maintaining consistent treatment schedules for clients.

El Centro, California, United States

I collaborated with senior management on billing, quality, and timeliness issues for Medi-Cal based services according to the DHS healthcare guidelines. Ensured compliance with contract terms and conditions, I also reviewed and closely monitored contracted providers' services. I acquired a deep understanding of standards set out by the State of California for delivery of regulated mental health services.Highlights of my achievements:• Recovered 30% of the amount overcharged for billed outreach services.• Analyzed clinical services in compliance with mental health service reimbursement rules for outpatient clinics and organizational providers, in line with Department of Health Care Services guidelines.• Oversaw the development & implementation of automated systems to calculate areas of deficiency in reviewed charts, reducing errors and decreasing administrative time. • Ensured contractual terms and service quality by establishing and presenting new monitoring systems for contract clinical providers.

El Centro

Along with determining the client's needs, providing cognitive-behavioral coping skills, referring to community agencies, and following up, I also utilized cognitive-behavioral skills and motivational interviewing to assist in identifying areas of improvement and empower them to recognize the requirements for modifications. Additionally, I facilitated in creating plans and supporting clients' proposals for change/alteration.Highlights of my achievements:• Slashed crisis attendance of clients by 15%; prepared succinct and thorough service reports.• Delivered case management services to up to 30 clients per month across multiple mental health treatment stages.• Efficiently and effectively referred and linked customers by liaising with numerous communities and outside agencies.• Achieved significantly longer period of 6 to 8 months where clients did not require rehabilitation services after discharge.• Cooperated with patients diagnosed with serious mental health conditions and history of substance abuse.

Los Angeles, California, United States

I assisted in management of daily banquet operations whilst contributing to accomplishment of large-scale catering events, such as department meetings, weddings, banquets, and conventions (LA Tennis open Summer 2011-2012, UCLA Freshman at Ackerman Summer 2011-2012). I partnered with catering managers and chefs to provide catered items on schedule and with excellent presentation.• Served as lead staff for lunch schedule, executing 15-20 events daily for groups of 10-800maintaining 100% punctuality.• Led unit opening and closing procedures, as well as quality-monitoring, training, and supervise personnel on day-to-day operations in manager's absence.

Ucla

Greater Los Angeles Area

Support financial advisor and two staff members by preparing client files for meetings;updating client information in contact management database, compose, edit, and send account summary letters to clients; update advisor’s webpage and related social media, route incoming phone calls, and aid in any necessary administrative work.

Oversee production of annual show, Lotus Steps. Leader/Coordinator for support chairs under logistical team: Backstage, Marketing, Fundraising, Public Relations, and Grants. Collaborate with internal and artistic department to ensure delivery production.Forecast and manage the club's finances, including approval of club purchases and production expenses, and overseeing Lotus Steps 2012 budget. In charge of booking event venue and ensuring communication with venue. Coordinate with UCLA CTO office for printing and development of event tickets. Coordination of chair members to ensure delivery of annual performance and oversee any logistical issues for all CCDC events on campus. Oversee graphic designer and marketing chair to ensure marketing materials related to CCDC events are printed and promoted within timeline.

Compose and present grant proposals to UCLA funding group for club’s annual show Lotus Steps 2011 based on production costs presented by Logistics President