Anabelle Trujillo Email & Phone Number

Denver, CO, US

San Francisco, California, US

The Program Management Office is responsible for leading cross-functional teams to achieve project goals and requirements through plans that facilitate execution, monitoring, and control of progress, allowing for corrective actions as needed.

San Francisco, California, US

I empowered a team of leaders who led the Tier 2 back office team. This team focuses on our most complex tax corrections and adjustments through accurate, efficient, and timely customer service.

San Francisco, California, US

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 200,000 businesses nationwide.Gusto is a modern, online people platform that.

San Francisco, California, US

San Francisco, California, US

Empowered a team of 10 senior representatives that provided Tier 2 support through internal chat, escalations, and cross-functional projects.Helped launch a new BPO partner by leading subject matter product training, operationalizing work with other departments, and defining support/escalation practices. The first cohort exceeded CSAT expectations.

San Francisco, California, US

Empowered a team of 10 Customer Service Representatives who consistently exceeded their core metrics through coaching, SMART plans, and feedback. Partnered with compliance, engineering, product, and operations to manage all the IRS COVID-19 Programs that were mission-critical for small businesses to stay afloat. This included training plans, changes to.

San Francisco, California, US

Provided exceptional customer service by interacting with small business owners to resolve payroll and tax inquiries via email and phoneCoached and trained COVID-19 Government Programs to our Customer Care Org: ERC, PPP, Deferrals, EPSLParticipated in knowledge base project revamp to update internal tools used on a daily basis by other care advocates.

Madrid, Madrid, ES

Delivered customized and effective solutions to the client for improvement and development of new policies and proceduresPlanned, monitored and reviewed employee's work objectives and overall contribution to the organizationSupported line of business closing, ensuring tasks and responsibilities were completed as requested

Irvine, CA, US

Maintained quality customer service by supervising tasks and responsibilities of all assigned staffSupervised team productivity, ensured operational KPIs were achieved and addressed periods of peak volumeVerified payroll biweekly ensuring bonus and hours were paid correctly Trained employees with new procedures and programs from the client to ensure.