As an experienced Technical Support Specialist and Project Manager, I bring over 15 years of expertise in managing high-level technical support, leading complex research projects, and securing substantial grant funding. My robust background in Biomedical Engineering and Vision Science research has equipped me with a unique skill set that combines technical proficiency with strategic project management.At Terarecon, Inc., I manage product quality assurance and provide top-tier technical support, ensuring client satisfaction and system optimization. My research roles at the University of Houston and Case Western Reserve University involved overseeing multi-million-dollar projects, mentoring students, and developing innovative technical solutions. I hold a Ph.D. in Biomedical Engineering and am certified as a Project Manager and Scrum Master.I am passionate about leveraging technology to solve complex problems and drive innovation. Whether collaborating with cross-functional teams or mentoring the next generation of scientists, I am committed to excellence and continuous improvement.Key SkillsTechnical Support and Issue ResolutionProject Management and Cross-Functional CollaborationBiomedical Engineering and Vision Science ResearchSystem Architecture Optimization and IntegrationMATLAB, LabVIEW, and Data AnalysisGrant Writing and Research FundingMentoring and Team LeadershipCustomer Relationship Management