Ana Sanona Email & Phone Number

Lisbon, Portugal

Lisbon, Portugal

Lisbon, Portugal

Lisbon, Portugal

Lisbon, Portugal

As Customer Support Manager at Warmrental I was responsible for coordinating a team of 8-10 people, delegating and organizing incoming work, and making sure that all inquiries, reservations, and difficult situations were promptly, efficiently and flawlessly handled.I was also responsible for upgrading and creating new work procedures to perfect the team's efficiency.I was the main person in charge for communication with our other departments (Sales and Marketing), mainly… Show more As Customer Support Manager at Warmrental I was responsible for coordinating a team of 8-10 people, delegating and organizing incoming work, and making sure that all inquiries, reservations, and difficult situations were promptly, efficiently and flawlessly handled.I was also responsible for upgrading and creating new work procedures to perfect the team's efficiency.I was the main person in charge for communication with our other departments (Sales and Marketing), mainly aligning and coordinating strategy in combination with the other department heads.I've learned that it's fundamental that knowledge be as equally and broadly distributed across a team, and as such I conducted regular trainings to team members, explaining how different subareas of our department work (and what's the process for each of them). I also gave onboarding to new hires, and made sure that they came up to speed as quickly and effectively as possible. Show less

Lisbon, Portugal

As a part of Warmrental's Customer Support Team, I was responsible for customer reservation process, regular follow-ups during our clients' stay, and ensuring that our guests had the best possible experience with us, from the first inquiries, all the way to the checkout and return home.I've learned that in the tourism sector, I should always expect the unexpected, and even with the most careful precautions, sometimes things can go wrong. An important part of our day to day was conflict… Show more As a part of Warmrental's Customer Support Team, I was responsible for customer reservation process, regular follow-ups during our clients' stay, and ensuring that our guests had the best possible experience with us, from the first inquiries, all the way to the checkout and return home.I've learned that in the tourism sector, I should always expect the unexpected, and even with the most careful precautions, sometimes things can go wrong. An important part of our day to day was conflict resolution and mediation, and I've quickly developed the skills I needed in order to make sure that whatever happened, our clients left as satisfied as possible. Show less