Bilingual Customer Service Representative
Tijuana, Baja California, Mexico
-Manage inbound and outbound calls in a timely manner-Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives-Familiarity with CRM systems and practices-Guide callers through troubleshooting, navigating the company site or using the products or services-Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items-De-escalate situations involving dissatisfied customers, offering patient assistance and support