Fred Anderson Email & Phone Number

Texas, United States

Coppell, Texas, United States

Perform advanced analysis and diagnosis to understand technical issues and answer questions through email, phone, screen share calls or live chat. Resolve technical problems which may require configuration and/or development (Groovy, SQL). Ensure 100% retention by delivering stellar customer support after clients are live on the Yooz platform to create Yooz advocates. Learn from customer interactions to help enhance customer experience. Develop best practices, tips and training scripts for customers on proper use of program. Identify early symptoms, patterns and solutions for upcoming technology challenges. Input relevant technical issues & enhancement requests into tracking software. Assist with testing of future releases including enhancements and bug fixes. Contribute to team meetings with appropriate content, views and suggestions.Use creativity to showcase best practices to the rest of the team.Lead by example, with nothing being too detailed or hands-off.Manage the IT onboarding process: setup new computers, train new hires regarding the IT process, help users with their first connections, make sign the hardware IT equipment form, set up office’s access with OpenPath, make sure the new hires are well equipped and up to use their IT equipment, etc.Assist the users and respond to any technical requests and outages, troubleshoot issues in a timely manner, provide expertise and advice on appropriate use, manage the internal ticketing system, update the status of each ticket as they successfully assist each user with their issues.Monitor IT equipment in the office (printer, internet, Wi-Fi access, etc.), be responsible for their maintenance and operation, replace the equipment if needed.Keep current systems updated and running smoothly, upgrade the system and its components whenthe need arises.Create content about internal IT processes, write documentations and recommendations.

Frisco, Tx

Daily Portal Inbox Support including whitelisting, account creation, unit reconciliation, password resets, account manager user creations, exceptions and misaligned data.Troubleshoot customer issues.Provide root-cause findings of common issues to Leadership/IT.Conduct online/in-person customer training.Coordinate account manager-to-Portal account alignment/updates.Reconsile Portal data with Installed Base/EBS/BillTrust/SVG.Regression test enhancements and defects.Assist writing use cases and development business cases for additional enhancements.

Frisco, Tx

Managed nationwide rollout to 120 locations with 10,000 users for new iPhones and Tablets with deployment & setup, packaging and shipping bundled products, and following up on the MDM (mobile device management).Update proprietary software for our field employees and troubleshoot windows & elevator software.Generate encryption keys and licenses for users to use our Diagnostic elevator tools.Create documentation for support tickets, processes and training new hiresResource for other employees to ask best business practice and technical questions. Active Directory, SQL Database Management, Oracle Database ManagementHigh volume call center support for customers answering questions about tools for our products and competitor equipment servicing their 50,000 employees at over 120 branch locations.Troubleshoot any hardware / software / connection / VPN issues for laptops and desktops including Windows 7, 10, and O365.Work with R&D and Engineering Department along with Publications for software guides.Migration work from AD to O365.

Coppell, Tx

Responsible for contributing to the success of ITS / US Field Operations by providing US field offices with ITS product fulfillment and remote level one technical and documentation support. Closely collaborate with internal & external partners to provide useful and timely information.Pull/Pack/Ship All Product Orders DailyAssemble and Configure Product KitsProcess Inventory by First In, First Out (FIFO)Update Price Changes with FIFOManage Reorder Quantites / ThresholdsRequest Quotes from VendorsProcess Requisitions from New OrdersPerform Quarterly Inventory CountsValidate Changes with R&D / Engineering on Product Revisions and New Product DesignsUpdate ITS Online Order entry portalAssist field personnel with level one support (verification of tool functionality) over the telephoneProvide billing and distribution reportsPerform other duties as may be assigned.

Frisco, Tx

Answer phone calls from customers needing elevator / escalator service.Transfer modernization or calls requesting bids to local sales team.Transfer calls for payment to Accounts Receivable.Create a trouble call ticket for technicians and dispatch to the local mechanic.Create reports in the SQL Database on call volume and tickets assigned.Work with local management on improving service times and call handling.Work with regional management on how to improve dispatch call center.Elevate entrapment calls to high priority and get someone there immediately to release passengers from the elevator.

Las Colinas, Tx

Tier 3 Support for the Microsoft Online Store - 1st, 2nd and 3rd Shift.Handle all Tier 2 Escalations.Answer questions for the Microsoft Brick and Mortar Stores.Process Tax Exempt Refunds for Non Profits, Schools, and Businesses.Contact customers around the world at their most convenient call times.Process replacement orders and assist with discount code procurement. Troubleshoot Microsoft Office SoftwareTroubleshoot Microsoft Windows SoftwareMicrosoft Online HUB Order Processing.

Addison, Tx

Trained and SupervIsed new Data Processing EmployeesPreparing/Planning for Trade Shows/Expos/ConferencesProject Management, coordinating multiple projects with varying importance and deadlines.Comprehensive Database Management Corporate Account ManagementAccounts Payable, Accounts Receivable, Invoicing and Payroll.Brand Development and web site traffic growth through Search Engine Optimization / Search Engine Marketing.Answered Phones and Directed Inquiries to respective Representatives of the company.Run errands as needed, order catering for business lunch meetings with long-term clients.Travel to client site and build rapport with management, assist with mobile health testing of employees, investigate and plan for any possible contingency's that may arise.SQL Server Database Management.

Dallas, Tx

Improved the training procedures of fellow Marketing / Advertising employees.Preparing for trade shows/expos/conferences, advertising publications, coordinatingmultiple projects with varying importance and deadlines. Reduced costs of department budgeting / financing, inventory control andpurchasing needed in the first year.Created labels, advertisements and promotions with Photoshop, Illustrator andIndesign. Customer service, writing, editing, proofing and responding to all inquiries andrequests for information.Project Management: Update trade show schedules, keep highly detailed notes onwhat is going to the conference/expo show, what is being discussed along with the cost of shipping, hotel, travel, etc. Determined the total costs of the shows and compare annually for under budgetreviews.Run errands and pick up anything from booth parts to coffee for supervisor anddepartments.Coordinate weekly, monthly and yearly inventory for marketing and otherdepartments.Assisting other departments roles and duties as needed, quick study in learningresponsibilities of all other departments and functions within the company.Developed online marketing strategy, from constant contact to social media(Twitter/Facebook), updating information and promotion briefs, as well as approving all messages before sending to consumers.Microsoft Office Proficiency (Outlook, Excel, Word, Publisher & Power Point)Accomplished shipping using services such as UPS, FedEx, DHL Worldwide andscheduling 3rd party courier and freight services for trade shows.Works directly with Marketing Manager on a daily basis, inform other managers ofproject status updates regularly through excel project management system.Researched medical studies for reference in advertising and publications.Implemented procedures that saved time, reducing our postal mail costs in halffrom 40,000 bad addresses to a 20,000 customer address mailing list.

Organizational skills, works well under pressure, quick response and able to work efficiently within company policy and guidelines.Customer service, phone etiquette, relay messages, schedule appointments between clients and trainers.Loss prevention and recovery.Assist with night closing & morning opening procedures.

Heavy data entry and 10-key. (75 WPM)Ghosting machines while doing equipment upgrades, trouble shoot minor computer issues, replace hardware, software.Litigation support, scan legal documents, OCR documents for data entry, FTP files to clients.Travel to client site and to location as required, accurate record keeping of receipts and financial audit after each trip.

Richardson, Texas

Warehouse, Driver, Deliveries, Computer Programming, Marketing, Business Management, Administrative Assistant

Plano, Texas

Opening / Closing Procedures, Security and Safety, Anti-Theft

Plano, Texas

Front End Cashier, Opening / Closing Procedure, Stocking, Warehouse, Inventory Control and Ordering, Shift Management, Appointment Setting, Phone Interview potential new staff, Customer Service, Troubleshoot and Manage Complaints, Pharmacy, Grocery / Drug Department.

Business Administration, Business Mgmt, Business Law, Financial Acct, Human Resource Mgmt, Marketing Mgmt, Computer Prgm Linx

Advertising, Marketing, Brand Management, Nortel Networking, Computers, C++