Fred Anderson Email & Phone Number

Texas, United States

Coppell, Texas, United States

Perform advanced analysis and diagnosis to understand technical issues and answer questions through email, phone, screen share calls or live chat. Resolve technical problems which may require configuration and/or development (Groovy, SQL). Ensure 100% retention by delivering stellar customer support after clients are live on the Yooz platform to create.

Frisco, TX

Daily Portal Inbox Support including whitelisting, account creation, unit reconciliation, password resets, account manager user creations, exceptions and misaligned data.Troubleshoot customer issues.Provide root-cause findings of common issues to Leadership/IT.Conduct online/in-person customer training.Coordinate account manager-to-Portal account.

Frisco, TX

Managed nationwide rollout to 120 locations with 10,000 users for new iPhones and Tablets with deployment & setup, packaging and shipping bundled products, and following up on the MDM (mobile device management).Update proprietary software for our field employees and troubleshoot windows & elevator software.Generate encryption keys and licenses for users to.

Coppell, TX

Responsible for contributing to the success of ITS / US Field Operations by providing US field offices with ITS product fulfillment and remote level one technical and documentation support. Closely collaborate with internal & external partners to provide useful and timely information.Pull/Pack/Ship All Product Orders DailyAssemble and Configure Product.

Frisco, TX

Answer phone calls from customers needing elevator / escalator service.Transfer modernization or calls requesting bids to local sales team.Transfer calls for payment to Accounts Receivable.Create a trouble call ticket for technicians and dispatch to the local mechanic.Create reports in the SQL Database on call volume and tickets assigned.Work with local.

Las Colinas, TX

Tier 3 Support for the Microsoft Online Store - 1st, 2nd and 3rd Shift.Handle all Tier 2 Escalations.Answer questions for the Microsoft Brick and Mortar Stores.Process Tax Exempt Refunds for Non Profits, Schools, and Businesses.Contact customers around the world at their most convenient call times.Process replacement orders and assist with discount code.

Addison, TX

Trained and SupervIsed new Data Processing EmployeesPreparing/Planning for Trade Shows/Expos/ConferencesProject Management, coordinating multiple projects with varying importance and deadlines.Comprehensive Database Management Corporate Account ManagementAccounts Payable, Accounts Receivable, Invoicing and Payroll.Brand Development and web site traffic.

Dallas, TX

Improved the training procedures of fellow Marketing / Advertising employees.Preparing for trade shows/expos/conferences, advertising publications, coordinatingmultiple projects with varying importance and deadlines. Reduced costs of department budgeting / financing, inventory control andpurchasing needed in the first year.Created labels, advertisements.

Organizational skills, works well under pressure, quick response and able to work efficiently within company policy and guidelines.Customer service, phone etiquette, relay messages, schedule appointments between clients and trainers.Loss prevention and recovery.Assist with night closing & morning opening procedures.

Heavy data entry and 10-key. (75 WPM)Ghosting machines while doing equipment upgrades, trouble shoot minor computer issues, replace hardware, software.Litigation support, scan legal documents, OCR documents for data entry, FTP files to clients.Travel to client site and to location as required, accurate record keeping of receipts and financial audit after.

Richardson, Texas

Warehouse, Driver, Deliveries, Computer Programming, Marketing, Business Management, Administrative Assistant

Plano, Texas

Opening / Closing Procedures, Security and Safety, Anti-Theft

Plano, Texas

Front End Cashier, Opening / Closing Procedure, Stocking, Warehouse, Inventory Control and Ordering, Shift Management, Appointment Setting, Phone Interview potential new staff, Customer Service, Troubleshoot and Manage Complaints, Pharmacy, Grocery / Drug Department.

Business Administration, Business Mgmt, Business Law, Financial Acct, Human Resource Mgmt, Marketing Mgmt, Computer Prgm Linx

Advertising, Marketing, Brand Management, Nortel Networking, Computers, C++