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Andi Lucas is listed as Conversational Solutions Manager | Conversational AI Content Architect | Over two decades as lead author on AI CX and entertainment projects | Published author and historical consultant at Creative Virtual, a company with 79 employees, based in London Area, United Kingdom, United Kingdom. AeroLeads shows a matched LinkedIn profile for Andi Lucas.
Andi Lucas previously worked as Conversational Solutions Manager at Creative Virtual and Website design and implementation at Conner Data Services Ltd - The Implementation Centre. Andi Lucas holds Master Of Arts (M.A.), English Language And Literature/Letters from University Of Oxford.
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With a linguistic background and over two decades of experience in natural language processing (NLP) and AI-driven customer service solutions, I have led the practical business application and further syntactical development of three proprietary NLP scripting languages. Recently I have been involved in integrating deep matching and large language models (LLMs) with traditional rules-based techniques to leverage their respective advantages.My work has spanned diverse industries, including financial services and telecommunications, serving as lead author and content architect of high-impact projects focused on the systematic organisation and efficient delivery of knowledge both for direct customer service and for support of contact centre agents. I have extensive experience from the NLP authoring end of back and front end integration with a wide variety of systems, support for multiple languages, and the design and implementation of complex yet flexible structured dialogues (for both CX and entertainment applications).My skill set is complemented by a strong foundation in website design and CRM, enabling me to deliver creative, user-centred digital experiences. Beyond technology, I’m a published bilingual co-author and historical researcher, showcasing my analytical expertise through meticulous study of primary sources.
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London Area, United Kingdom
Lead author on major accounts primarily within the financial services sector - increasingly designing conversational AI systems, managing content and front end development in direct coordination with both in-house and client-side teams.My role and responsibilities have broadened dramatically over time, based on the development of close long-term working.
Surrey
Part-time role managing the company's entire portfolio of website hosting and design clients, being primarily responsible for site maintenance, development plus some graphic design and billing. This was combined with part-time work for Creative Virtual (see above) which gradually developed to become full-time in 2011.
Surrey
Assorted freelance web design work, whilst working on demo knowledgebases using an experimental NLP markup language (with a view to commercial sales via a projected startup)
London Area, United Kingdom
As a linguist with web design skills I was chosen to be the UK's first commercial chatbot author on the Neuro Media (later Native Minds) platform, using and further developing its proprietary scripting language. I also worked on front-end design and website integration of this system.NB: I was initially employed by the then-exclusive UK reseller, Axcess.
Other employees you can reach at creativevirtual.com. View company contacts for 79 employees →
Rajkumar Mehra
Colleague at Creative Virtual
Mumbai, Maharashtra, India, India
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KS
Kishan Singh
Colleague at Creative Virtual
Mumbai, Maharashtra, India, India
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DB
David Barker
Colleague at Creative Virtual
London, England, United Kingdom, United Kingdom
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VJ
Vishal Jain
Colleague at Creative Virtual
Noida, Uttar Pradesh, India, India
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DP
Dharmesh Parmar
Colleague at Creative Virtual
Mumbai, Maharashtra, India, India
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SM
Sonali Magar
Colleague at Creative Virtual
Panvel, Maharashtra, India, India
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US
Utkrist Shrestha
Colleague at Creative Virtual
Sydney, New South Wales, Australia, Australia
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AA
Abhishek Anand
Colleague at Creative Virtual
Puducherry, India, India
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PS
Peter Studd
Colleague at Creative Virtual
Stroud, England, United Kingdom, United Kingdom
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PG
Patrick Gallagher
Colleague at Creative Virtual
Greater Sydney Area, Australia
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Activities and Societies: Oxford University Roleplaying Society (OURPGSoc)
Quick answers generated from the profile data available on this page.
Andi Lucas works for Creative Virtual.
Andi Lucas is listed as Conversational Solutions Manager | Conversational AI Content Architect | Over two decades as lead author on AI CX and entertainment projects | Published author and historical consultant at Creative Virtual.
Andi Lucas is based in London Area, United Kingdom, United Kingdom while working with Creative Virtual.
Andi Lucas has worked for Creative Virtual, Conner Data Services Ltd - The Implementation Centre, Freelance, and Native Minds Inc.
Andi Lucas's colleagues at Creative Virtual include Rajkumar Mehra, Kishan Singh, David Barker, Vishal Jain, and Dharmesh Parmar.
You can use AeroLeads to view verified contact signals for Andi Lucas at Creative Virtual, including work email, phone, and LinkedIn data when available.
Andi Lucas holds Master Of Arts (M.A.), English Language And Literature/Letters from University Of Oxford.
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