Andra Ishmael Email & Phone Number

Ocala, FL, US

Gainesville, Florida, United States

-Addressed customer inquiries with respect to e-mail, landing pages, and forms achieving customer satisfaction ratings of 95%-Created documentation on Confluence for editing and formatting HTML and CSS within emails to assist agents when resolving difficult customer inquiries-Collaborated with product development teams, providing voice of customer and.

Jacksonville, Florida, United States

-Completed up to 30 assignments a month under tight deadlines by maintaining a strict work schedule and prioritizing tasks based on importance-Edited videos to fit proper aspect ratios and formats for YouTube, Instagram, Facebook, and TikTok.-Coordinated with freelancers creating assets to ensure consistent tone and quality of end product in a distributed.

Gainesville, Florida Area

-Created Excel formulas to automatically consolidate commission payment and sales information reducing appeal time by 40%-Conducted daily audits on 20+ stores to confirm balance sheets and inventory to ensure correct submission and to track missing inventory.-Developed a Python script to combine large data sets and perform simple calculations to track.

Gainesville, Florida Area

-Designed and developed custom integrations using JavaScript to meet customer's unique needs.-Provided support and training on how to use custom integrations in unison with the marketing platform to achieve optimal results.

Gainesville, Florida Area

-Provided technical software expertise on marketing automation for a global customer base on the subject matter of emails, forms, and landing pages. -Led workshops on fundamentals of HTML, CSS, and JavaScript use within the platform; expanded team knowledgebase.-Actively communicated with customers through various channels including e-mail, chat, and phone