Andre Williams Email & Phone Number

New York, Ny, Us

Miami, Florida, United States

Tallahassee, Florida, United States

Spearheaded five critical debugging initiatives to identify and resolve data backlogs in production environments, enhancing system reliability and improving overall workflow efficiency by reducing processing delays and minimizing downtime.Authored and refined over 30 comprehensive technical manuals, standardizing daily and weekly business processes to ensure consistency and accuracy across teams.Aggregated and organized server data from multiple sources for audit team analysis… Show more Spearheaded five critical debugging initiatives to identify and resolve data backlogs in production environments, enhancing system reliability and improving overall workflow efficiency by reducing processing delays and minimizing downtime.Authored and refined over 30 comprehensive technical manuals, standardizing daily and weekly business processes to ensure consistency and accuracy across teams.Aggregated and organized server data from multiple sources for audit team analysis, ensuring thorough and accurate document review, thereby facilitating seamless access to critical information, enhancing the audit process, and supporting compliance with internal and external standards.Collaborated with IT, operations, and product teams to drive the development and implementation of new technologies, enhancing system performance, user experience, and aligning with strategic goals.Developed and implemented robust IAM processes, streamlining user authentication, authorization, and access management across multiple platforms, resulting in a 30% reduction in security incidents and improved compliance with industry standards.Directed SDLC activities within an agile framework for 3 production ASP.NET web applications and 2 in development, overseeing the entire process from requirements gathering to deployment.Managed corresponding SQL databases, ensuring data integrity, performance optimization, and seamless integration across all applications. Show less

New York, United States

Utilized ServiceNow Ticketing Software to manage and prioritize customer issues, track ticket progress, and streamline communication, resulting in a 30% increase in resolution efficiency and improved customer satisfaction.Provided daily technical support to 55+ users, diagnosing and resolving issues with desktops, laptops, printers, and applications, ensuring minimal workflow disruption and high user satisfaction.Trained and mentored 9+ new team members, providing hands-on… Show more Utilized ServiceNow Ticketing Software to manage and prioritize customer issues, track ticket progress, and streamline communication, resulting in a 30% increase in resolution efficiency and improved customer satisfaction.Provided daily technical support to 55+ users, diagnosing and resolving issues with desktops, laptops, printers, and applications, ensuring minimal workflow disruption and high user satisfaction.Trained and mentored 9+ new team members, providing hands-on guidance in job duties, onboarding them to new business processes, and ensuring they met performance standards, thereby enhancing team productivity and cohesion.Led the administration and management of user access and permissions across Active Directory and 17+ critical company applications, ensuring compliance with security protocols, minimizing unauthorized access, and enhancing operational efficiency. Show less

New York, United States

Boosted client productivity by efficiently updating and deploying 350 computers, 100 kiosk devices, and 50 portable devices, ensuring seamless integration and minimal downtime.Delivered comprehensive IT support, including hardware and application troubleshooting, ensuring uninterrupted operations for a user base of 800, leading to a 20% reduction in service disruptions.Contributed to company growth by training and mentoring over 9 new team members, fostering a skilled and… Show more Boosted client productivity by efficiently updating and deploying 350 computers, 100 kiosk devices, and 50 portable devices, ensuring seamless integration and minimal downtime.Delivered comprehensive IT support, including hardware and application troubleshooting, ensuring uninterrupted operations for a user base of 800, leading to a 20% reduction in service disruptions.Contributed to company growth by training and mentoring over 9 new team members, fostering a skilled and knowledgeable IT workforce.Ensured the security and functionality of critical hospital equipment by conducting regular maintenance checks, significantly reducing the risk of operational failures. Show less

Naval Submarine Base New London, Groton Ct

Provided critical IT support and troubleshooting for over 7 Naval Submarines, ensuring seamless and secure operations in mission-critical environments.Managed the design and implementation of 15+ LANs/WANs, achieving consistently high system uptime and reliability across multiple locations.Led comprehensive anti-malware training sessions for three departments, significantly boosting network security awareness and reducing vulnerability to cyber threats.Minimized asset… Show more Provided critical IT support and troubleshooting for over 7 Naval Submarines, ensuring seamless and secure operations in mission-critical environments.Managed the design and implementation of 15+ LANs/WANs, achieving consistently high system uptime and reliability across multiple locations.Led comprehensive anti-malware training sessions for three departments, significantly boosting network security awareness and reducing vulnerability to cyber threats.Minimized asset loss risk by enhancing the technical expertise of 24+ sailors through targeted training programs, leading to better equipment handling and maintenance.Oversaw and optimized performance for both classified and unclassified networks, ensuring peak operational efficiency and secure data handling Show less

Bachelor'S Degree, Game Development

Full Sail University’s Game Development bachelor of science degree program guides students through the entire game development cycle.

Software Engineering Immersive

Learned industry best practices and practical software development standards with a focus onHTML5, CSS3, JavaScript, jQuery, NodeJS.