Andre Rawls Email & Phone Number

Active DoS Secret ClearanceKnowledge of basic principles of administration program support and management of organizations or related fieldsServes as primary travel arranger for office personnel, to include preparation of Clearance requests for travelersActively uses E2 system and ensures compliance with DOS travel regulationsPrepares documents to request passports and visas for travelersProvides administrative support and guidance to staff and visitors, both virtually and in-person, to include check in/out and procedural guidance to all new employeesArranges meetings and manages calendars for the Director and Deputy Director to include preparation of background materialsUses the Visitor Control Access System and works with Diplomatic Security to pre-clear and escort visitors to the officeScheduled international and national travel for Director, Deputy Director, and team membersOrders office supplies for approval by the authorizing official and organize office supply roomPrepares and submits office staff T&A in TATEL and explains timesheet coding as requested and when special circumstances occur and serves as the office expert on WebTATEL time and attendance softwareAbility to analyze problems to identify significant factors, gathers pertinent data and recognize solutionsAbility to plan and organize work, and consult effectively with co-workers Utilize GEMs to support in annual Employee Evaluation reviews for proper routing and approvalAbility to analyze problems to identify significant factors, gathers pertinent data and recognize solutionsAudit and organize electronic ShareDrive documentsAbility to plan and organize work, and consult effectively with co-workersPrimary POC for troubleshooting office equipment issue and routing to the proper source

Washington, District Of Columbia, United States

CBP (Public Trust Clearance)Greet employees entering the suite and verifying clearance status Manage the resolution of customer complaints and service issuesCoordinate and perform a wide variety of administrative and management services essential to the operations of the office including, but not limited to: management information systems, telecommunications, budget, finance, procurement, human resources, training, logistics, property issuance, space management, records and files, mail, and office equipmentCoordinate requests for services from customers and complete necessary formsProvide technical support to customers in the workspace, conference room, AV and facilities issuesAdvised on administrative matters related to the strategic plans and performance measuresProvide briefings and debriefingsSupport the evaluation of administrative programs, systems and methods and identify ways to improve the efficiency and effectiveness Implement and monitor information systems for long and short-term plans and policiesMaintain cloud-based database to track assets and personal property as well as identify trends and patterns for customer accountabilityRepresent the office in dealings with vendors within the agency that have primary responsibility for these servicesTrain team members on operations administration Support the mobile work environment by leading processes reflected within budget and property managementAdminister access requirements for personnel, including government or other contractor facilities as neededSupport and prepare metrics for federal leadership to monitor ongoing issuesCollaborate with business partners to provide guidance on and protocol complianceDevelop new/modified administrative program work methods and procedures for delivering effective services to customers provide recommendations for initiatives based on the assessment of potential impactDevelop methodologies for long-term outcomes of team training opportunities

Washington, District Of Columbia, United States

Greet employees entering the suite and verifying clearance status for visitors and potential new employees, subcontractors, and consultants.Educating team members on new processes and brief senior leadership on updated within processesSupport the mobile work environment by leading specific processes reflected within budget and property managementAdminister badging and access requirements for personnel, including paperwork for government or other contractor facilities as needed.Utilize a wide variety of reference material and procedures to ensure compliance within mobile work environmentSupport and prepare metrics for federal leadership for ongoing issues within the federal suites.Collaborate with Mission Support Facilities and other business partners to provide guidance on and ensure compliance with security protocolsProvide briefings, debriefings, and training as required by the federal client.Developing new or modified administrative program work methods and procedures for delivering effective services to customers.Assessing the productivity, effectiveness and efficiency of program operations and objectivesPartnering in logistics and procurement management

Washington D.C. Metro Area

Call Center representative dealing with front line issues for customer in need within at risk locationsAssisted applicants by telephone and in person, determined applicant needs, and provided instructions and referrals to appropriate disaster programs, community resources, and other Federal agencies, as appropriate.Identified guidance and resolutions per FEMA policy for customers on the phoneAssess and manage passing on issues and complaints to proper personnelLeveraged multitasking skills to provide customer service during calls and escalated customer service complaintsUtilized customer service skills to stay calm and keep composure Served as the primary point of contact for persons inquiring about disaster assistance by telephone. Conducted telephone interviews with disaster survivors who were affected by a declared disaster.Provided information and explanations of Housing Assistance, Other Needs Assistance Grant, and other programs to applicants.Conducted verification activities to determine eligibility of applicants for disaster assistance through direct contact with applicants, in order to gather and disseminate information.Processed applicant cases, re-certifications, audits, and recoups and lodging reimbursement from disaster assistance applicants

Washington D.C. Metro Area

Worked proactively with Aftercare Administrator to ensure safety and well-being of children Ensured parents and guardians followed Implemented protocol for parents and guardians when picking up childrenEnforced administration policies and rule and governing students, providing extra assistance to students with special needsOrganized and labeled materials which displayed students’ work in an appropriate manner Organized and supervised recreational activities to promote mental, physical and social development and distributing teaching materials such as textbooks, papers, pencils and workbooks. Attended regular staff meetings by Aftercare AdministratorMaintained computers in classrooms, libraries and laboratories to ensure optimal learning environment for studentsTutored in Reading, English and Math for 4th and 5th gradersAssisted in assigned clerical duties within the office