André Silva Email & Phone Number

Recife Area, Brazil

Responsible for the northeast region, integrating solutions of availability, security, infrastructure and performance.

Região Ne, Brasil

North And Nordesdete Of Brazil

Company Allen group expert and focused on MSS, availability, and security infrastructure.Managing accounts in Recife, Fortaleza, Salvador, Belém and Manaus, among others.Management of security and availability products in northern and northeastern Brazil, funding and visit new customers and resellers, business strategy, technical and commercial domestic support. Development of presentations, reports, architecture and estratégia.Acompanhamento result per channel. Monitoring of each business in the region,Specialist solutions (Veritas, Symantec, McAfee, Checkpoint, WatchGuard, Compuware, Centrify, CA, Dell, Quest and ForeScout) and all commercial online services, security solutions and network and information availability, are part of the trading portfolio in which I act.

Recife E Região, Brasil

Develop and manage a plan for strategic accounts in the N / NE region;Promote alliances with partners to deliver services;Develop project management done by partners in the N / NE region;Prospecting and design techniques proposed services;Qualify technical documentation drafts;Build relationships with clients at various levels;Develop and deliver technical training officers in the N / NE region;Account Management in Recife.

Recife E Região, Brasil

Job in north and northeast of BrazilTo operate analysis for the following Service Desk ITIL methodology;Contribute documentation and activities for the PMO;Plan, design and implement processes;Acting in IT and GP projects;Transfer acquired knowledge to analysts and consultants, as well as guide / direct the trainees in the studies for the creation of skilled labor;Develop and deliver internal workshops for demonstration of new technologies;Convey to employees and staff training events received;Acting in people management / technical resources, and motivational and integration;Prepare and act in management procedures;Acting on the management and planning of training, Prometric Test Center and Person Test Center;Promote meetings with customers and suppliers;Develop the organizational structure of the sector;Quality management;Plan and restructure industry, working in the continuous improvement of services;Acting in Outsorsing and management of teams allocated to customers;Management of infrastructure cores, security, availability, development and IW, service desk, training;Recruitment and Selection / HR area for new hires or replacements;Promote workshops for commercial, technical and administrative teams on new solutions;Draw / set solution; develop artifacts, PRP, schedule and costs used in the preparation of commercial proposals of service (including projects, support contracts and POCs) and contribute to the pre sale service;analysis of technical documentation, including notices, terms of reference, technical specifications and management documents;Research to monitor the quality in training, deployments and support contracts;Monitor technical allocation in services;Prepare documents for projects, including TAP, implementation plan, the Built, daily technical report, accepted of the steps, timelines run / baseline, communication plan, user manual.

Recife E Região, Brasil

Making pre-sales solutions and services;Draw / set solution, develop artifacts, PRP and schedule used in the preparation of commercial proposals of service;technician responsible for the management of partner portals.

Recife E Região, Brasil

Developed projects for adoption of new Microsoft technologies to the market place through POCs, S2B, CMM I Adophion Labs, local events and trainings, projects.Elaborated comprehensive reporting classification of the region and submitting to Microsoft Brazil.

Recife E Região, Brasil

Allocated me in service and consultation to clients within the project to reactivate the technical support industry, specifically in analysis and support in total security in corporate networks, went through training and improvement by Symantec, NAI and Microsoft towards their products.

Recife E Região, Brasil

Technical support for information technology in Microsoft solutions and Symantec.

Recife E Região, Brasil

Analyst Lotus Notes network. Documenting legislative systems and personnel, Internet and file transfers to mobile.

Recife E Região, Brasil

Worked Implementation Linux network (operating system and cabling) and build the Company Sites and providing services in consulting, I support users on PCs and notebooks.

Recife E Região, Brasil

Contribui no desenvolvimento de sistemas para o Lotus Notes e prestei suporte técnico a diversos clientes.

Recife E Região, Brasil

NT and Netware Network Administrator. Services intranet, internet, configuration and support 83 operators, maintenance and supervision of computers, programming in SQL and Access, monitoring router.

Recife E Região, Brasil

I worked in IT management is in charge of 11 technicians in service and CPD area deployment.

Recife E Região, Brasil

Services cooperated with the administrative and financial.

Master Of Business Administration (Mba), Strategic Project Management Pmi Overview, 8,5

Activities and Societies: Evaluation and investment, didactics in higher education, integration and scope management, quality management.

Bachelor Of Information System, Information Technology

Systems Analysis, Computer Systems Analysis