Andre Smith Email & Phone Number

Brooklyn, New York, United States

• Collaborated closely with the SVP of Property Management and Property Managers to super-vise maintenance and janitorial operations across the expansive 300-acre BNY complex.• Managed indoor building maintenance for all common areas, restrooms, stairwells, and out-door maintenance including landscaping and snow removal.• Investigated and resolved tenant complaints, enforced occupancy rules, inspected vacant units, and completed repairs as necessary.• Conducted regular inspections of interior and exterior areas, ensuring compliance with quality standards.• Prepared comprehensive reports by analyzing data and trends, facilitating informed decision-making.• Monitored contractor performance and maintained strong relationships with vendors to en-sure work quality and adherence to specifications.• Stayed abreast of industry developments and implemented efficient protocols for building operations.• Developed operational procedures and processes in collaboration with senior management.• Directed and supervised maintenance and janitorial staff, including recruitment, training, per-formance appraisal, and conflict resolution.• Orchestrated staffing plans to meet operational needs within budgetary constraints.• Managed budgets, weekly payroll, work assignments, and timekeeping with meticulous atten-tion to detail.• Continuously optimized janitorial operations and adhered to budgetary constraints.• Implemented and monitored a quality control program, conducting regular inspections to up-hold cleanliness and sanitation standards.• Established and oversaw staff training programs, ensuring compliance and effectiveness.• Maintained clear and legible documentation of reports, inspections, purchase orders, evalua-tions, and inventory records.• Managed subordinate supervisors, team leads, and employees, fostering a collaborative and high-performing work environment.

· Effectively oversaw three Class A commercial buildings with diverse tenant units, demonstrating meticulous attention to detail.· Sustain up-to-date tenant and vendor certificates of insurance, ensuring the validity of all COIs and accurate maintenance of additional insured requirements. Promptly reach out to tenants/vendors when COIs are nearing expiration or additional insured details are inaccurate.· Stay well-versed in all lease sections pertaining to operational provisions, services and additional services, expenses, tenants' usage, and landlord responsibilities.· Conduct regular meetings with janitorial, maintenance, and security contractors to assess the quality of their work and ensure compliance with contract specifications.· Proficient in Yardi software, including invoice approval and leasing updates, as well as managing contract renewals.· Accountable for the recruitment and sourcing of new employees, concurrently managing the employee portfolio.· Develop an IT software and database tracking system for organizing and managing building tenants and vendors' filing systems.· Approved monthly invoice while working with accounting departments.

· Conducted initial screening of potential job applicants.· Collaborated closely with the Recruiter, HR Director, and HR Generalist in the hiring process.· Ensured that all new hires were promptly provided with the necessary company tools upon joining.· Recommended innovative approaches, policies, and procedures to enhance departmental efficiency and service quality.· Maintained an organized applicant tracking system.· Tracked the performance and results of recruiting campaigns.· Established strong relationships with external candidates and internal recruiting team members to prioritize the agency's needs.· Generated and confirmed contract documents and salary details for new hires, city workers, and temporary staff.· Created weekly spreadsheets and tracking documents for new accounts and contracts across various locations.· Demonstrated proficiency in using the NYCHA employee database system, NYCAPS, and SID Database.· Utilized the SID tracking system for confirming employee work locations and salary verifications.· Responsible for daily filing and conducted monthly audits for departmental rehires and suffix changes, among other responsibilities.· Ensuring compliance with contracted scope of work· Participating in case reviews and audit activities as required· Answering technical and programmatic questions

· Orchestrated the end-to-end daily operations process for both new hires and existing employees.· Facilitated onboarding procedures for employees, encompassing W2, W9, Corp to Corp, and subcontractor arrangements.· Managed the processing of payroll forms, demonstrating a comprehensive understanding of local laws and policies across multiple locations, including NYC, Boston, Atlanta, Houston, and others.· Oversaw all communication related to interviews, background checks, school verifications, I-9 compliance, and payroll forms such as W4, state forms, and benefits.· Initiated contracts for purchase orders with subcontractors to ensure seamless operations.· Carried out administrative responsibilities for the Creative and Technology consulting practice, including information management, correspondence, and appointment scheduling.· Implemented weekly and monthly in-house payroll processes and generated Excel invoices.· Enhanced production efficiency by creating departmental spreadsheets using Excel and digitally organizing candidate and client information through an ATS and CRM system, providing essential data for recruiters.· Efficiently coordinated candidate files in a fast-paced environment, ensuring that all internal records were up-to-date.· Played a key role in data verification and contributed to the successful transition of Payroll and ATS/CRM systems to Avionte.

Master, Business Administration With A Minor In Human Resource Management

Bachelor, Psychology | Minor: Business Management

Associate, Human Service