Andrea Baxter Email & Phone Number

Canandaigua, Ny, Us

United States

Canandaigua, New York, United States

Responsible for daily execution of concept goals including Customer Satisfaction, Food Quality, New & Existing Staff Development metrics, Financial & Food Safety Monitoring & Documentation.

Rochester, New York Area

Greater Philadelphia Area

SUMMARYTraining and Development Director of New York and Greater Philadelphia.Responsible for creating and implementing training programs, operations management and overseeing the development of staff and management. Sets performance metrics, evaluates productivity, and helps workers create long-term career plans within an organization.PRIMARY RESPONSIBILITIESDevelop, implement, and monitor training programs and documents within the organization while streamlining HR and Operations daily needs with VP and management.Create all training materials for daily operations, Onboarding, new menu rollouts, new hires, and succession materials for internal growth.Develop multimedia visual aids and presentations at cafe level and corporate level. Create testing and evaluation processes for new and exsisting staff structures.Evaluate needs of company and plan training programs accordingly.Conduct performance evaluations.Provide company with classroom training, demonstrations, on-the-job training, meetings, conferences, etc. Provide logistical support, course development, delivery, evaluation, process measurements, and cost management.Plan and implement the facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure that operations are managed within authorized budgets.Assist with the development of strategic plans.

Rochester, New York Area

Rochester, New York Metropolitan Area

Greater New York City Area, Greater Philadelphia

SUMMARYTraining and Development Director of New York, New Jersey and Philadelphia areas including 30 corporately ran cafes.Responsible for creating and implementing training programs and overseeing the development of careers. Sets performance metrics, evaluates productivity, and helps workers create long-term career plans within an organization.PRIMARY RESPONSIBILITIESDevelop, implement, and monitor training programs within the organization.Create brochures and training materialsDevelop multimedia visual aids and presentations.Create testing and evaluation processes.Evaluate needs of company and plan training programs accordingly.Conduct performance evaluations.Provide company with classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.Provide performance feedback and conduct continuing education training.Provide leadership development education.Provide logistical support, course development, delivery, evaluation, process measurements, and cost management.Plan and implement the facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure that operations are managed within authorized budgets.Assist with the development of strategic plans.

Greater Boston Area, Al, Nc, Va, Oh, Nh, Ct, Vt, Ri, Ny

SUMMARYTraining and Development Director of Massachusetts, Connecticut, Rhode Island, New Hampshire, upstate New York areas including 54 corporately ran cafes.Responsible for creating and implementing training programs and overseeing the development of careers. Sets performance metrics, evaluates productivity, and helps workers create long-term career plans within an organization.PRIMARY RESPONSIBILITIESDevelop, implement, and monitor training programs within the organization.Create brochures and training materialsDevelop multimedia visual aids and presentations.Create testing and evaluation processes.Evaluate needs of company and plan training programs accordingly.Conduct performance evaluations.Provide company with classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.Provide performance feedback and conduct continuing education training.Provide leadership development education.Provide logistical support, course development, delivery, evaluation, process measurements, and cost management.Plan and implement the facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure that operations are managed within authorized budgets.Assist with the development of strategic plans.

Boston, Massachusetts

Maintaining exceptional levels of customer service and product integrity. Responsible for building a strong team, and responsible for the overall sales, operations, inventory control, HR, financial performance and business management of the store. •Customer Care - ◦Develops store team to consistently deliver exceptional levels of customer care and customer experiences.◦Ensures that all location meets performance and secret shop requirements and can implement action plans for those areas of development.◦Trains store team to effectively handle any service issue that may arise and gets involved as necessary.•Operations - ◦Knowledgeable in company policies and procedures and ensures location and staff are in compliance.◦Conducts regular store audits and review sessions with employees for: training purposes, maintaining superior customer care standards, maintaining cleanliness, and ensuring store consistency .◦Drives the implementation of company initiatives by motivating and supporting the store team members.◦Responds to directives in an accurate and timely manner.◦Ensures location meets impeccable standards of cleanliness and product quality.•Human Resources - ◦Builds a strong and highly competent team through developmental coaching and counseling.◦Identifies and develops high - potential personnel as part of a succession plan to anticipate vacancies.◦Conducts performance reviews for staff in a timely manner.◦Monitors and manages store staffing and works with District Manager & HR to achieve target staffing level.•Business Management - ◦Analyzes financial data to identify and address trends and build on areas of strength and develops a strategy to improve areas of weakness.◦Trains store team in understanding financial reports and to use that knowledge to influence daily store operations.◦Ensures all sales goals and budges are consistently met.

Leesburg, Va

Head of Training for area locations. Specialize in Front of House Management, scheduling, COGS, beer, wine and liquor costs and Marketing.

Payroll, Human Resources, and Office Management.

SolomonEdwardsGroup is a CFO Services Firm solving the shifting needs of the CFO organization and its professionals. We deliver Talent, Perspective, and Action in the critical areas of accounting operations, resource management, business performance, and risk and regulations.

Controlled all front of house specifications, food and Beverage Ordering through multiple vendors. Specialized in daily operations, staffing, cost control percentages, and meeting weekly goals in sales through outside marketing locally through the Leesburg/ Sterling area. Developed new corperate hiring paperwork, more cost effective billing/ ordering techniques, developed all marketing ads through tv, newspapers, and online to further promote a new Greene Turtle Franchise location.

Leesburg, Va

Head of pastry department of large resort located in Northern VA. Responsible for servicing up to 400 guests per day. Responsible for training, scheduling, product development and new menu development quarterly. Responsible for conducting meetings with reservation holders, specializing in wedding cakes and specialty items for banquets, weekly brunch, as well as nightly restaurant desserts.

Hunt Valley, Md

Team Leader for Bakery Department for new store opening of Hunt Valley MD. Went of to open Dulles VA store location. Responsible for conducting prep lists, maintaining proper food quality, and processing specialty orders for cakes/ pies/ desserts.