Andrea Kiesel Email & Phone Number

Evansville, Indiana

Case Management

Developed and implemented comprehensive training program for new employees in Patient Access.Worked closely with management to ensure each staff member was up to standard with all requirements regarding Patient Access functions, corporate compliance, and education sessions. Coordinated new employees training schedules. Maintained Orientation Checklist and Orientation Post Test.Participated in implementing new systems and system updates. Performed Quality Audits on registrations bi-weekly. Monitored Patient Satisfaction and reported results to staff in our monthly meeting.

Emergency Department

Continued to work as a registrar in the Emergency Department with additional tasks I was assigned. Responsible for scheduling of Emergency Department registration team and coordinating scheduled PTO, FMLA, and shift trades. Responsible for scheduling daily line-up. Helped develop financial clearance and collections process.Lead mentor responsible for training new Emergency Department employees. Worked with Coordinator to maintain Orientation Checklists and Orientation Post-Test. Coordinated trainings and developed Orientation Schedules for cross training new hires.Monitored Blue Cross & Blue Shield Insurance coding. Participated in developing new Triage process flow. Participated in disaster and mass casualty drills and training. Participated in developing new registration process for all STEMI patients.

Emergency Department

Emergeny Department Patient Registration

Bachelor Of Science - Bs, General Studies

Associate Of Science (As), Business Adminstration

Social Work

Education record