• Supported CEO and Senior Management in HR related work and special projects.• Led and coordinated staffing activities including: scheduling & conducting job interviews, conducting background screens, making new hire packets, making hiring recommendations, and on-boarding new hires. Collaborated with supervisors to establish hiring needs and process.• Managed payroll process by reconciling payroll data from managers and employees including hours, salary adjustments, special payments, tax allocations and employee deductions.• Reconciled and imported payroll information into ADP system. Reviewed all information for completeness and accuracy and worked with ADP to resolve any issues.• Processed new hire data into payroll system including, but not limited to personal information, pay rate and job code data, W-4 wage withholding information and exemptions, and all payroll deductions.• Managed company annual employee performance process to drive employee engagement.• Managed employee relations program to limit employment risk by investigating issues and consulting with company leaders.• Managed employee benefits program and led annual Open Enrollment process.• Led and managed leaves of absence processes to include FMLA, Workers’ Compensation, and Disability Programs.• Managed Unemployment process and ensured claims were appropriately managed to limit company exposure. • Maintained current knowledge of all HR related laws and guidelines.

• Provided leadership to 20 employees which included technical guidance and day-to-day supervision. • Provided administrative support to the Collections Manager.• Ran and updated daily financial reports, updated accounts on Megasys and NLS systems. • Opened mail and distributed correspondence to customers. • Called stores with customer issues regarding missing merchandise or missing refunds. • Answered high volume of customer inquiries and handled issues as needed.

• Provided support to the New Accounts Manager which included supervision of a department of 5 employees.• Responsible for opening all new customer accounts as well as DVP accounts and confirming correspondence with introducing Broker.• Ensured that all account paperwork was complete and in compliance with all NFA regulations, including Security Bank Agreements, Trust Agreements, IRA Agreements, and Discretionary Agreements.• Trained new employees on the policies and procedures as it pertained to the New Accounts department.• Answered high volume phone calls and emails relating to client requests.

• Responsible for opening all new customer accounts and confirming correspondence with introducing Broker.• Ensured that all account paperwork was complete and in compliance with all NFA regulations, including Security Bank Agreements, Trust Agreements, IRA Agreements, and Discretionary Agreements.• Implemented a new organizational system that resulted in a faster turnaround on the broker’s request.• Trained new employees on the policies and procedures as it pertained to the New Accounts department.• Assisted the Client Service Department whenever needed, including but not limited to answering phones, responding to e-mails and faxes.• Greeted walk-in prospects and completed their New Accounts applications.