Andrea Carroll Email & Phone Number

Austin, Texas, United States

- Oversee Business Systems roadmap for Salesforce, Gainsight,and Certinia as well as for BI team and Signals internal usage product- Manage and mentor team of four- Recommend solutions based on stakeholders needs- Collaborate with SLT stakeholders to understand business needs- Signals Product Owner (internal account usage tool)** Prioritize and groom backlog requests** Engage with product team to ensure system is up to date with new functionality** Engage with end users to answer questions, gather feedback, and create stories for new functionality

Manage Gainsight for our Customer Success OrganizationPartner with Customer Success to determine how to best use technology for strategyProject Manager for Business Systems large scale technical projects including- Certinia development project management- Salesforce instance data cleanup utilizing BI tool for analysis- Marketing Product Usage dashboard creation in BI tool, collaborating with product team- Migration of data from BI tool to standalone data lake and data warehouseData driven focus - what is the story the data is telling us vs how can we fit data to our story

Irving, Texas

- Develop Functional Specification Documents which outline assumptions, technical design, and out of scope criteria for new system functionality development- Consult with business clients, and third-party resources in order to create Business Requirement Documents- Communicate with the offshore QA testing team to ensure changes in functionality are in line with requirements- Support the Alliance Data team as the Subject Matter Expert (SME) for Program Configurations (Epsilon’s setup for over 200 loyalty and non-loyalty programs) and loyalty program bonus configuration/ testing

Irving, Texas

Dallas

Clients: Taco Cabana, Pollo TropicalDigital, Broadcast, OOH, and Print

Greater Los Angeles Area

Clients: Mitsubishi, Cunard Cruise LinesFully integrated

College Station, Texas

Competed in AAF NSAC 2014; placed 3rd in District 10. Challenged to create a $10 million fully integrated campaign for Mary Kay to target 19-25 year olds with new product lines. Placed 3rd in District 10.

College Station, Texas

Projected market percentage of books and order for 40 departments of Texas A&M University. Analyzed book market end of semester to determine buyback prices. Developed long term projects with General Manager and oversaw implementation. Followed up projects to ensure goal was attained. Resolved issues and questions from front line employees and customers. Trained and coached Customer Service, Cashiers, and Front Line Managers. Facilitated "Foundations of Leadership" discussion with new employees. Focused on strategic goals of the store. Started as customer service in April 2011 and promoted to Data Entry and Front Line Manager prior.

College Station, Texas

Maintained social media accounts and engaged with local community. Planned and implemented increased campaigns during rush season at beginning and end of each semester. Kept consistent branding across all accounts.Increased Facebook page likes from 545 to 1,200 between April 2013 - May 2014Evaluated entire marketing budget, reallocated appropriately to store needs, and justified 30% increase in budget

Bachelor Of Business Administration (B.B.A.), Marketing

Activities and Societies: Delta Sigma Pi, Texas A&M Advertising Competition Team, Intramural Soccer

Education record