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Andrea Lowery Email & Phone Number

Customer Success Leader | Technology Program Senior Director | Data Driven Decision Maker | VOC Champion | Continuous Improvement | Client Relationship Growth | Complex Problem Solver | PMP | Veteran Advocate at insightsoftware
Location: Dallas-Fort Worth Metroplex, United States, United States 12 work roles 2 schools
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Role
Customer Success Leader | Technology Program Senior Director | Data Driven Decision Maker | VOC Champion | Continuous Improvement | Client Relationship Growth | Complex Problem Solver | PMP | Veteran Advocate
Location
Dallas-Fort Worth Metroplex, United States, United States

Who is Andrea Lowery? Overview

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Andrea Lowery is listed as Customer Success Leader | Technology Program Senior Director | Data Driven Decision Maker | VOC Champion | Continuous Improvement | Client Relationship Growth | Complex Problem Solver | PMP | Veteran Advocate at insightsoftware, based in Dallas-Fort Worth Metroplex, United States, United States. AeroLeads shows a matched LinkedIn profile for Andrea Lowery.

Andrea Lowery previously worked as Director, Customer Success at Insightsoftware and President at Rpr Operations, Llc. Andrea Lowery holds Bachelor Of Science (B.S.), Mechanical Engineering from Southern Methodist University.

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insightsoftware

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Profile bio

About Andrea Lowery

Results focused leader and data driven decision maker with experience in IT service management, telecommunications, program management, customer success, service support, implementation, product and quality management. My strengths include development and restoration of executive client relationships, effective crisis management, top talent development, leading cross-organizational teams, and solving complex business problems.My results are achieved through the ability to create and communicate a vision, develop strategies, and plans of attack. I’ve led teams that execute flawlessly against the plan and expectations. I have extensive experience negotiating and administering contracts with mission critical customers and developing delivery strategies to meet customer expectations. My leadership experience includes Sales Management, Service Delivery Architecture and Strategy, Corporate Quality, Program/Project Management, Engineering and Product Management. 📲 Please feel free to connect with me at amlowery@gmail.com, (817) 271-3311, or send me a DM!✶ ✶ ✶ ADDITIONAL SKILLS ✶ ✶ ✶ Staff Selection and Development, P&L Management, Implementation Management, Service Delivery, Cross Organizational Leadership, Executive Relationship Management, Quality Management, Project / Program Management, Organizational Development, Complex Contract Management and Collaboration

Current workplace

Andrea Lowery's current company

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insightsoftware
Insightsoftware
Customer Success Leader | Technology Program Senior Director | Data Driven Decision Maker | VOC Champion | Continuous Improvement | Client Relationship Growth | Complex Problem Solver | PMP | Veteran Advocate
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12 roles

Andrea Lowery work experience

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Director, Customer Success

Current

Raleigh, North Carolina, US

Lead CSM team to deliver outstanding experiences that drive retention, expansion, adoption and referrals. Increase customer lifetime value through partnerships with product, delivery, support and sales to continuously improve customer experience.

Jul 2024 - Present

President

Current
Rpr Operations, Llc

Business Consulting Services, IT Service Management, Managed Services, Project / Program Management, Business Requirements Documentation, Vendor Selection and Management, Contract Negotiation, Transformation Program Management, Business Process Optimization

Jun 2019 - Present

Senior Director, Customer Success & Voc Champion

Morristown, New Jersey, US

Oct 2021 - Jan 2024

Senior Director, Customer Success, Avaya Private Cloud And Managed Services

Morristown, New Jersey, US

May 2018 - Jan 2024

Global Leader, Cloud Operations, Monitoring And Incident Response

New York, NY, US

  • Directed development of staff, monitoring and ticketing tools, as well as ITIL processes to establish the global Cloud Operations monitoring support model
  • Established new team focused on responding with urgency and restoring service for ERP solutions that serve roughly 600 Cloud and Managed customers, 37,000 configuration items and responded to 8,000 incidents per month.
  • Hired, trained and developed staff of 56 engineers and managers to provide 24x7x365 support across three global centers
  • Communicated vision for monitoring and incident response to key client executives as well as across Infor’s Customer Success, Service Delivery Management, Professional Services and Product Support organizations
  • Led collaboration efforts, both internally and externally to establish a continuous improvement program to improve monitoring tools and remediation processes on a weekly basis.
  • Developed a culture of discipline in execution that includes the establishment of repeatable processes, development of a knowledge base that documents triage, diagnosis, remediation and escalation steps for all alert.
Nov 2016 - Jan 2018

Director, Customer Service Executive, Avaya Operations Services

Morristown, New Jersey, US

- Negotiate and administer contracts and manage resulting P&L- Direct global team of 130+ engineers, service managers and project managers in support of a critical Fortune 50 customer- Leverage LEAN, Six Sigma and PMI methodologies to deliver against ITIL deliverables- Ensure service delivery excellence, including preventative and reactive maintenance.

Jun 2013 - Oct 2016

Global Customer Experience Executive

Morristown, New Jersey, US

Global Consistency of Execution & Operational Excellence:Delivery and Execution:- Design and build the optimal delivery structure to support client needs on a global basis. Works with Avaya Business Unit and Theatre/Country leads to secure top talent and operational efficiency.-Oversee PMO teams in the planning, design, and implementation of projects and.

Apr 2012 - May 2013

Director, Services Program Management

Morristown, New Jersey, US

Oct 2009 - Mar 2012

Services Vice President

Morristown, New Jersey, US

Feb 2007 - Oct 2009

Manager, Program Management

Morristown, New Jersey, US

Mar 2004 - Jun 2005

Program Manager

Morristown, New Jersey, US

Oct 1998 - Mar 2004

Industry Relations Manager

Citizens Communications
Feb 1995 - Sep 1998
Team & coworkers

Colleagues at insightsoftware

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2 education records

Andrea Lowery education

Bachelor Of Science (B.S.), Mechanical Engineering

Southern Methodist University

Master Of Business Administration - Mba, Business Administration, Management And Operations

The University Of Texas At Dallas
FAQ

Frequently asked questions about Andrea Lowery

Quick answers generated from the profile data available on this page.

What company does Andrea Lowery work for?

Andrea Lowery works for insightsoftware.

What is Andrea Lowery's role at insightsoftware?

Andrea Lowery is listed as Customer Success Leader | Technology Program Senior Director | Data Driven Decision Maker | VOC Champion | Continuous Improvement | Client Relationship Growth | Complex Problem Solver | PMP | Veteran Advocate at insightsoftware.

Where is Andrea Lowery based?

Andrea Lowery is based in Dallas-Fort Worth Metroplex, United States, United States while working with insightsoftware.

What companies has Andrea Lowery worked for?

Andrea Lowery has worked for Insightsoftware, Rpr Operations, Llc, Avaya, Infor, and Citizens Communications.

Who are Andrea Lowery's colleagues at insightsoftware?

Andrea Lowery's colleagues at insightsoftware include Venkatsubbareddy Peddireddy, Greeshma Manthena, Sandra Bomont, Andrei Stefan, and Deris Spivey.

How can I contact Andrea Lowery?

You can use AeroLeads to view verified contact signals for Andrea Lowery at insightsoftware, including work email, phone, and LinkedIn data when available.

What schools did Andrea Lowery attend?

Andrea Lowery holds Bachelor Of Science (B.S.), Mechanical Engineering from Southern Methodist University.

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