Andréa Pierre Email & Phone Number

Horsham, Gb

London

- Mentoring 4 new hires by guiding them through their onboarding plans, holding regular 1-2-1 ́s and providing ongoing support during the platform familiarisation process.- Attending Concierge Onboarding clients kick-off calls and taking notes of their needs.- Conducting multiple webinars and trainings on a monthly-basis in both French and English for our biggest client and other Concierge Services.- Generating content for both new and ongoing webinars, as well as collaborating on ideas for creating additional resources to develop for clients.- Overseeing new projects, from conception and initiation to execution and successful completion.- Actively engaging with clients as the primary technical liaison, offering innovative and professional guidance on best practices.- Addressing platform issues and responding to client-specific inquiries through various channels such as email, or one-on-one calls.- Demonstrating expertise in our platform to support clients in their user journey and collaborate with the Customer Success Management (CSM) team. - Collaborating with specialised teams to identify optimal solutions that align with the client's requirements.- Developing a comprehensive understanding of our publishers' operations to provide clients with a thorough understanding of our platform.- Providing SEO recommendations to clients as needed for optimising their listings.- Contributing to internal resources

London, England, United Kingdom

London

- Engaging in active listening, responsive communication, and mediation between international guests and partners.- Addressing issues, ranging from straightforward to complex, through phone calls, emails, and chat interactions.- Responding to emails and messages from a global customer base in both English and French.- Managing cancellation requests, handling complaints, implementing procedures, processing refunds, and providing travel advice while guiding customers through the website and app.- Thriving in a dynamic and diverse international work environment, interacting with various customer profiles.- Advocating for Booking.com's services and maintaining a consistently high level of customer service.- Meeting performance expectations, including achieving KPIs such as a high-quality score and handling 30 to 40 cases per day with efficiency.

London

- Taking charge of ensuring timely and budget-conscious project delivery. - Creating client recommendations and surpass their expectations. - Monitoring and establish budgets using Excel.- Regularly update the database with new information on hotels, restaurants, attractions, and activities.- Participating in roadshows alongside the team.

Villeneuve La Garenne

- Taking charge of internal office communication by crafting and delivering messages across various channels.- Organising and coordinate engaging internal events, including sourcing suppliers for activities such as wellness events, Christmas markets, and World Cup contests.- Designing content, produce posters, and adhere to the company's graphic guidelines.- Editing the print newsletter, which involves identifying topics, writing articles, sourcing images, and formatting the layout using Microsoft Office Publisher. - Contributing to communication campaigns by creating reports and documents.- Managing external visits to our production warehouse for diverse audiences, such as schools and city halls, and conduct company presentations - two visits per month.

Louveciennes

- Managing multiple projects simultaneously while considering client briefs. - Preparing client recommendations using PowerPoint.- Monitoring and establishing budgets using Excel.- Sourcing and overseeing providers such as catering, security, and hostesses; ensuring their follow-up and supervision during events.- Handling guest management and attending events to ensure seamless operations.- Creating necessary signages and badges as required.

Champs Sur Marne

- Emailing- Following the action plan on call for bids- Weekly reports- Taking appointments for sales representatives - Cold calling

Assurer l’accueilAccueillir le publicOrienter et renseigner les visiteursPlacer les visiteursVeiller au bon déroulement de l’événement

Malakoff

- Customer call processing- Complain handling process, problem-solving- Promoting the Edenred services- Assistance to the client, guide the client through their account - Meet the expectations in regards of qualitative goals- Ensuring a good customer service

Paris Area, France

- Taking appointments for the CEO- Prospecting clients in France and abroad (cold calling) - Emailing- Updating the data base daily

Communication Master'S Degree, Option Tourism And Hotel Management

Event Strategy Business and communication law Business english International communication and marketing Site web design Journalism.

Communication Degree, Communication

Event communication Communication strategy and PR Business english DIgital communication Business management

Btec Hnd In Sales, Commerce

Business management Sales and negotiation Business english Business and corporate law Economics

Bac Science Et Technologie De La Gestion, Marketing, Mention Assez Bien

Economie Droit Management d'entreprises Marketing