- Mentoring 4 new hires by guiding them through their onboarding plans, holding regular 1-2-1 ́s and providing ongoing support during the platform familiarisation process.- Attending Concierge Onboarding clients kick-off calls and taking notes of their needs.- Conducting multiple webinars and trainings on a monthly-basis in both French and English for our biggest client and other Concierge Services.- Generating content for both new and ongoing webinars, as well as collaborating on ideas for creating additional resources to develop for clients.- Overseeing new projects, from conception and initiation to execution and successful completion.- Actively engaging with clients as the primary technical liaison, offering innovative and professional guidance on best practices.- Addressing platform issues and responding to client-specific inquiries through various channels such as email, or one-on-one calls.- Demonstrating expertise in our platform to support clients in their user journey and collaborate with the Customer Success Management (CSM) team. - Collaborating with specialised teams to identify optimal solutions that align with the client's requirements.- Developing a comprehensive understanding of our publishers' operations to provide clients with a thorough understanding of our platform.- Providing SEO recommendations to clients as needed for optimising their listings.- Contributing to internal resources

- Engaging in active listening, responsive communication, and mediation between international guests and partners.- Addressing issues, ranging from straightforward to complex, through phone calls, emails, and chat interactions.- Responding to emails and messages from a global customer base in both English and French.- Managing cancellation requests, handling complaints, implementing procedures, processing refunds, and providing travel advice while guiding customers through the website and app.- Thriving in a dynamic and diverse international work environment, interacting with various customer profiles.- Advocating for Booking.com's services and maintaining a consistently high level of customer service.- Meeting performance expectations, including achieving KPIs such as a high-quality score and handling 30 to 40 cases per day with efficiency.

- Taking charge of ensuring timely and budget-conscious project delivery. - Creating client recommendations and surpass their expectations. - Monitoring and establish budgets using Excel.- Regularly update the database with new information on hotels, restaurants, attractions, and activities.- Participating in roadshows alongside the team.

- Taking charge of internal office communication by crafting and delivering messages across various channels.- Organising and coordinate engaging internal events, including sourcing suppliers for activities such as wellness events, Christmas markets, and World Cup contests.- Designing content, produce posters, and adhere to the company's graphic guidelines.- Editing the print newsletter, which involves identifying topics, writing articles, sourcing images, and formatting the layout using Microsoft Office Publisher. - Contributing to communication campaigns by creating reports and documents.- Managing external visits to our production warehouse for diverse audiences, such as schools and city halls, and conduct company presentations - two visits per month.

- Managing multiple projects simultaneously while considering client briefs. - Preparing client recommendations using PowerPoint.- Monitoring and establishing budgets using Excel.- Sourcing and overseeing providers such as catering, security, and hostesses; ensuring their follow-up and supervision during events.- Handling guest management and attending events to ensure seamless operations.- Creating necessary signages and badges as required.

- Emailing- Following the action plan on call for bids- Weekly reports- Taking appointments for sales representatives - Cold calling

Assurer l’accueilAccueillir le publicOrienter et renseigner les visiteursPlacer les visiteursVeiller au bon déroulement de l’événement

- Customer call processing- Complain handling process, problem-solving- Promoting the Edenred services- Assistance to the client, guide the client through their account - Meet the expectations in regards of qualitative goals- Ensuring a good customer service

- Taking appointments for the CEO- Prospecting clients in France and abroad (cold calling) - Emailing- Updating the data base daily