Andrea Pointer Email & Phone Number

Memphis, Tennessee, United States

Memphis, Tennessee, United States

• Provide crisis intervention, support, and resource referrals to current and potential clients facing traumatic circumstances.
• Initial point of contact for case managers in assisting on client assessment concerns.
• Management of assessment delegation and submission, referral resources and compliance with required state regulatory.
• Conduct as needed staff training sessions to maintain work compliance.
• Ensure clinical documentation are complete and submitted in established timeline for assessments, RDA’s and pre-certifications/authorizations and concurrent reviews.
• Assist in marketing and developing regional territory in conjunction with regional budget and strategic plan.

Memphis, Tennessee, United States

• Conducted BioPsychSocial assessments on client mental health needs to determine appropriate level of care.
• Presented comprehensive information detailing our program to potential clients as well as providing referral resources.
• Managed client insurance utilization by verifying benefits that should be advocated towards continued care of patients.
• Facilitated process and educational group sessions weekly to current and potential clients, including conducting individual sessions.
• Maintained regular contact and ongoing communication with clients and referral sources.

Memphis, Tennessee, United States

• Scheduled and interviewed clients daily to gather information on needs, educational background, work experience, skills, interest and eligibility.
• Conducted individual assessments and follow-ups to ensure clients were in compliance with their Individual Employment Plan as well as ensuring case notes and documentation were current, accurate and compliant with the.
• Authorized and coordinate supportive services (e.g. child care, transportation, job placement etc.) for clients through Department of Human Services and Job Recruiters/Business Services.

Master Of Science - Ms, Educational Psychology, 3.8

Bachelor Of Arts - Ba, Psychology