Andrea Pointer Email & Phone Number

Memphis, Tennessee, United States

Memphis, Tennessee, United States

• Provide crisis intervention, support, and resource referrals to current and potential clients facing traumatic circumstances.• Initial point of contact for case managers in assisting on client assessment concerns. • Management of assessment delegation and submission, referral resources and compliance with required state regulatory. • Conduct as needed staff training sessions to maintain work compliance.• Ensure clinical documentation are complete and submitted in established timeline for assessments, RDA’s and pre-certifications/authorizations and concurrent reviews.• Assist in marketing and developing regional territory in conjunction with regional budget and strategic plan.

Memphis, Tennessee, United States

• Conducted BioPsychSocial assessments on client mental health needs to determine appropriate level of care. • Presented comprehensive information detailing our program to potential clients as well as providing referral resources. • Managed client insurance utilization by verifying benefits that should be advocated towards continued care of patients. • Facilitated process and educational group sessions weekly to current and potential clients, including conducting individual sessions. • Maintained regular contact and ongoing communication with clients and referral sources.

Memphis, Tennessee, United States

• Scheduled and interviewed clients daily to gather information on needs, educational background, work experience, skills, interest and eligibility. • Conducted individual assessments and follow-ups to ensure clients were in compliance with their Individual Employment Plan as well as ensuring case notes and documentation were current, accurate and compliant with the law, regulations, and established policies and procedures. • Authorized and coordinate supportive services (e.g. child care, transportation, job placement etc.) for clients through Department of Human Services and Job Recruiters/Business Services.

Master Of Science - Ms, Educational Psychology, 3.8

Bachelor Of Arts - Ba, Psychology