• Greet customers professionally and provide fingerprinting for criminal record checks for employers, permanent residency, FBI, records suspensions, and other foreign country requests.• Input and update expense tracker and reconcile daily.• Process applications and criminal records checks for pardons and US Waivers.• Process paperwork for security license applications.• Supervise and train new employees on processes.

I provide outstanding customer service and training other associates on products, customer service, orders and handle cash and account transactions. Assist to run department operations with merchandising, sales, customer service.

Handle high call volume from customers to assist with providing new and existing services.Provide effective and positive customer service to discrepancies and complaints.Update account profile information.

Handled all details of account for customers and set up payment plans.Input and updated financial data for customers.Effectively problem solved discrepancies and maintained 100% customer satisfaction.

Assisting with assembling and preparing individual and corporate tax returns. Writing workflow procedures, data entry and producing client statistical activity reports.

Resource Centre Assistant - conducting orientation and intake for new clients, assisting with job search, training, accessing community financial and housing resources and other administrative tasks.

I have provided administrative support and customer service in the manufacturing and government industries - WCAT, Nature's Path Foods, Home Depot. As well, I provide transition support and coaching to individuals wanting to secure employment or redesign their blueprint for success in the area of personal and career, along with facilitating workshops, and provide one on one support to career and personal transition, administering and applying assessments and effective tools to achieve personal and work goals.

Conducting intake and needs assessment, career and job coaching, administration and marketing, instruction of employment, computer and life skills workshops, program development and project management.

Conducting needs assessment and assisting individuals with computer skills, job search and applying for training, case management of all clients, and administration

Supervised staff of four in all campus operations, applying for and approving student enrollment and monitoring program progress, liaising with employers to place individuals in jobs and teaching job search/ life skills workshops

Conducting needs assessment and assisting/coaching individuals in areas of career planning, job search and retention, liaising with employers to assist with the hiring process, writing proposals for training, marketing program and project management in coordinating all details and team for hiring/ advertising events, writing employment articles for Richmond Newspaper

Program planning, facilitation, counselling and marketing clients seeking employment. Setting up employment fairs and trade shows. Liaised with the business community to market agency.