Andrea Ackerman Email & Phone Number

Woodbridge Township, Nj, Us

West Long Branch, New Jersey, United States

United States

Delran, Nj

Bridgewater, New Jersey

Short Hills, New Jersey

Rockaway, New Jersey

Rockaway, Nj

Coordinating the day-to-day operations. Great customer service, communication, and team leadership are key skills used daily.Responsible for store standards and numbers when store manager is not in the building. Responsible development of team members, ensuring they are well versed in all of Teavana's best selling practices through the consistent use of role play, scripts, and daily 5 minute check in's, Ensuring proficient coverage for all areas of store operation, while keeping to current store trend of profit vs. payroll control. This also includes scheduling for all side business ventures, such as overnights, employee meetings, corporate visits, etc.Assist Store Manager in hiring and training all new employees, using the 21 Day Teavana Training Program and being well versed and current in company’s policies and procedures. This includes enforcement and accountability of said policies and procedures and leading by example.Proficient in training employees on Loss Prevention, through the use of customer service, and observation skills.Efficient in store-to-store or warehouse transfers and shipment procedures. Ensuring all transfers are shipped out or properly received in a time efficient manner, helping with Inventory and Shrink Control.Visual merchandising of the store, and correctly and proficiently making amendments to fit store's layout.

Short Hills Mall, Millburn, Nj

Coordinating the day-to-day operations of a 42,000 square foot store, which generates over $10 million in profit annually. Great customer service, communication, and team leadership are key skills used daily. Responsible for developing weekly employee schedule for a staff of 100+, ensuring proficient coverage for all areas of store operation, while keeping to current store trend of profit vs. payroll control. This also includes scheduling for all side business ventures, such as overnights, employee meetings, corporate visits, etc. Assist Store and Co Manager in hiring and training all new employees, using the Forever21 Launcher’s Program and being well versed and current in company’s policies and procedures. This includes enforcement and accountability of said policies and procedures and leading by example. Proficient in training employees on Loss Prevention, through the use of customer service, and observation skills. Current store is #1 in our region in Loss Prevention, with shrink results of under 1%. Efficient in store-to-store or warehouse transfers and shipment procedures. Ensuring all transfers are shipped out or properly received in a time efficient manner, helping with Inventory and Shrink Control. Work with the visual team to present a fresh and fashion forward store presentation, through proper closing procedures, assisting with Floor set overnights, or filling the store with new product if visuals are unavailable.Instrumental in helping open multiple new stores in various locations, assisting with Job fairs, Interview processes, HR paperwork, new manager and employee training, visual merchandising, shipment coordination, store organization, etc.

• Handle flow of cash• Data Entry• Solve customer disputes• Maintain store’s appearance• Up sell store’s products• Markdowns• Reorganize and restock store

Coordinating the day-to-day operations of a 155-room hotel in a high traffic location, which generated over $7 million in profit annually. Great customer service, communication, and negotiation were key skills used daily. Responsible for coordinating and checking in all parties of 50+ guests. This included communication via phone and email with travel agents, booking agencies and various group coordinators to negotiate nightly fees, transportation opportunities and group itinerary. Interoffice communication between Housekeeping, Security, Bar, Banquet, and Group Managers. Responsible for filling in for each manager when absent, assuming all of their responsibilities, as needed.Proficient in training all new employees on Front Desk and Office procedures, maintaining and enforcing the Holiday Inn Brand standard. Trained and responsible for covering for the overnight Night Auditor. This included inputting all financial data, printing and filing all paperwork related to the day’s business, rebooting all computers and operating systems, while continuing all front desk duties

Handle flow of cashData EntryPrint and file Manager reportsAssign daily tasksSolve customer and staff disputesMaintain store’s appearanceUp sell store’s productsOvernight inventoryReorganize and restock store