Andrea B. Email & Phone Number

Serve as a strategic consultant to Pipedrive customers. My responsibilities include driving customer adoption and success by providing strategic consulting, product training, adoption and change management training, negotiating renewals, identifying opportunities for growth, and risk management. In this role, I perform routine health checks and business reviews to ensure our customers achieve the highest ROI from Pipedrive. I’m proud to contribute to our mission of helping small businesses grow with Pipedrive as their CRM.

Founding Member -- Appella provides Customer Onboarding Software for B2B SaaS Companies. Appella ensures an exceptional onboarding experience for every single customer, every single time.• Spearheaded lead prospecting and LinkedIn outreach campaigns, averaging 100 leads per week to identify optimal market fit and generate revenue opportunities• Managed a dynamic sales pipeline, conducting 3-4 daily discovery calls to assess product viability, market fit, and enhance sales opportunities• Analyzed sales data and implemented sales-enhancement strategies in preparation for product launch and new investment rounds• Collaborated with the product team to enhance product quality and conducted in-depth analyses of beta user behavior to drive improvements, and ensure customer-centric product development for long-term customer success

Developed community management initiatives to increase product adoption and help set a World Record for Bingo

• Formulated the standard operating procedures for all areas of the business• Cultivated and managed relationships with all external partners and vendors• Recruited product testers, oversaw beta testing, and implemented product enhancements• Established operating procedures and oversaw the planning, filming, and execution of an online course curriculum focused on improving behavior in children

• Worked alongside existing partners to help launch Perfect Audience - a recently acquired digital ad retargeting solution as a core agency offering• Hosted demonstrations to current customers resulting in increased product awareness and trial conversions

Founding Member Previously known as: Sift Local2018-2020• Experienced in inside sales including cold calls, product demonstrations, and email marketing campaigns to SMB markets and local governments• Led and empowered a rookie sales team, delivering comprehensive training and strategic support to consistently surpass ambitious targets• Identified growth opportunities by consistently staying abreast of market trends to inform and implement strategic decisions, resulting in consistent quarterly revenue growth in 2019• Assisted in transitioning new clients into product adoption and elevated the customer onboarding experience by developing tutorials and educational resources 2017-2018Social Media Marketing Intern

Gainesville, Florida Area

• Established and maintained positive customer relationships in several industries including automotive, education, tourism, and transport• Executed successful email marketing campaigns, resulting in a 40% open rate and increased sales revenue

• Streamlined the billing, exchange/return, shipping procedures, increasing efficiency by 50%• Created and administered the customer support training manual/support articles and oversaw training for new hires• Managed over 150 customer accounts, provided technical support, billing management, and expansions

Gainesville, Florida Area

The Continuum is a public-private partnership off-campus graduate housing community with the University of Florida Department of Housing and Residence Education.Leasing and Administrative•Conducted apartment tours, processed and verified applications, and created leases for prospective residents Complete and maintain leasing packages for 98%+ occupancy rate while providing excellent customer service skills to current and prospective residents• Coordinated move-ins, move-outs, and perform administrative task such as collecting rent, ordering maintenance requests, logging packages, and up keeping the housing database for over 500 residents• Assist in the new hire process including scheduling job interviews and assisting in conducting interviews Social Media and Marketing • Collaborate with the management team and staff to host community events to provide an inclusive and positive living experience for residents • Develop social media campaigns to increase awareness and expand online presence • Create and publish high-quality and relevant social media content

Gainesville, Florida

The Alachua County Public Schools Partners in Education Program links businesses and organizations with schools in relationships that enhance student learning and promote school improvement.• Recruited, placed, and trained over 300 volunteers to assist teachers, students, and administrations of ACPS• Facilitated the School Supply and Winter Food drive in order to collect, pack, and distribute over 1,000 school supplies and 800 food baskets to low-income students and families• Managed several projects dedicated to improving the quality of education for students including the MentorUF and Reading Safari program

Master'S Degree, Business Management

Designed specifically for individuals with non-business academic backgrounds, the Master of Science in Management has allowed me to gain.

Study Abroad Program

The International Summer UniversityWU (ISUWU) is an intensive 3 week program. Students from all around the globe come together in Vienna.

Bachelor Of Arts (Ba), English Language And Literature & Sociology

Activities and Societies: Phi Eta Sigma, National Society of Collegiate Scholars, She's the First, Alpha Kappa Psi Professional Business.

Study Abroad, Italian Studies: Language & Culture

The UF in Florence program is a 6-week program dedicated to studying Italy's culture through language and arts immersion. During my time.

Education record

• Sigma Chi (Valedictorian) 2012 • Yearbook Editor in Chief 2011 - 2012 • Class President 2009 - 2012 • National Beta Club 2009 - 2012 •.