Giuseppe Z. Email & Phone Number

Tallinn, Harjumaa, Estonia

Main work duties:• Channel Partners: Help to build and nurture relationships with various channel partners; workdirectly with the bigger ones acting as the bridge between them and various other Pipedriveteams.• Marketing: Contribute creatively to the process of thinking how our global approaches should beadapted to various markets, act as project manager coordinating internal and Pipedrive efforts.• Sales and Customer Success: Help the respective Pipedrive teams to understand how to bestclose deals and retain customers in Asia and Africa.• Product: Help to understand what new features or integrations may be needed in variousmarkets.• Billing and Payments: Help to understand what local specifics should be taken into account andwhat additional options provided to customers in various countries.• Localization: Help to understand what else should be localized or what we may currently not bedoing as well as we could.• Other: Various tasks related to market research, data analysis, business development,administration, etc.

Tallinn, Harjumaa, Estonia

Tallinn, Harjumaa, Estonia

Handles sensitive escalations, namely account ownership disputes, customer complaints and top revenue accounts;Hires new Customer Solutions ExpertsMonitors services provided to customers and make timely adjustments as required, including communication channels, backlog management and staff scheduling;Assures accurate workload distribution constantly;Keeps track of absenteeism and tactically sets the activities for current staff;Performs daily QAs to keep close track of Internal Quality;Spots training needs and can provide tactical training to any Expert/team;Manages a customer-facing support team to make sure their performance is aligned with broader department goals;Provides ongoing feedback to their team to help them grow and places them in the appropriate career development path to take bigger responsibilities in the future; Leads-up the chain of command by proactively identifying and removing obstacles in team performance while partnering with senior managers to foster a culture of excellence across the department.

Tallinn, Harjumaa, Estonia

►Deliver first-class support to clients of a revolutionary sales CRM software.►Take full responsibility for case resolution to ensure that all inquiries receive an appropriate answer and all clients have the best user experience possible.►Act as a consultant from the initial on-boarding process to ensure that client objectives are aligned with platform functionality.►Involve product management, engineering, marketing and sales to resolve technical incidents, promote existing features and identify opportunities for improvement.►Basic technical troubleshooting, product demonstration, software testing, and bug documentation.►Multichannel (email, phone, real-time messaging, screen sharing, social media) communication with customers and colleagues spread across the globe.►Mentor new Customer Solutions Expert►Be the first point of contact for harder escalations►Participates in hiring interviews. ►Helps with QA

Tallinn, Harjumaa, Estonia

►Deliver first-class support to clients of a revolutionary sales CRM software.►Take full responsibility for case resolution to ensure that all inquiries receive an appropriate answer and all clients have the best user experience possible.►Act as a consultant from the initial on-boarding process to ensure that client objectives are aligned with platform functionality.►Involve product management, engineering, marketing and sales to resolve technical incidents, promote existing features and identify opportunities for improvement.►Basic technical troubleshooting, product demonstration, software testing, and bug documentation.►Multichannel (email, phone, real-time messaging, screen sharing, social media) communication with customers and colleagues spread across the globe.

Tallinn, Estonia

Functional Responsibilities:• Telephone sales and assistance: dealing with Direct Customers, EuroBonus Customers and Travel Agents• E-mail sales and assistance • Fare quote Information and Internet Support• Advise travel agents regarding interpretation of fares and rules/regulations• Assist travel agencies with Special requests, special fares and pricing issues• Do bookings for non-IATA travel agencies• Assist travel agencies with group bookings, perform group fare quotations, pricing, follow-up on group reservations• Queue handling of agency requests and group bookings/requests • Support problem solving and assist Travel Consultants regarding fares and reservations' matters• Handling other work-related duties upon Managers requestFocus: • Capture all possible sales opportunities• Deliver professional and effective customer service according to SAS Group Standards

Tallinn

Functional Responsibilities:• Telephone sales and assistance: dealing with Direct Customers, EuroBonus Customers and Travel Agents• E-mail sales and assistance • Fare quote Information and Internet Support• Advise travel agents regarding interpretation of fares and rules/regulations• Assist travel agencies with Special requests, special fares and pricing issues• Do bookings for non-IATA travel agencies• Assist travel agencies with group bookings, perform group fare quotations, pricing, follow-up on group reservations• Queue handling of agency requests and group bookings/requests • Support problem solving and assist Travel Consultants regarding fares and reservations' matters• Handling other work-related duties upon Managers requestFocus: • Capture all possible sales opportunities• Deliver professional and effective customer service according to SAS Group Standards

Tallinn - Estonia

Focus: • Capture all possible sales opportunities• Deliver professional and effective customer service according to SAS Group StandardsFunctional Responsibilities:• Telephone sales and assistance: dealing with Direct Customers, EuroBonus Customers and Travel Agents• E-mail sales and assistance • Fare quote Information and Internet Support• Advise travel agents regarding interpretation of fares and rules/regulations• Assist travel agencies with Special requests, special fares and pricing issues• Do bookings for non-IATA travel agencies

Palermo. Sicily

Management of website www.siciliainvillas.com (adding new properties, publishing new articles etc.). Holiday homes rentals and Web Marketing. Customer service. Contact and Partnership making. Finding new customers via webmarketing, telephone, email etc. Management of current customer relationships.

Terrasini, Palermo

Organisation, Promotion and Sale of guided excursions in the main tourist attractions of the Sicily. Tailor made tours. Booking of taxi services and transfers from/to the airport. Reservation of rooms for the hotel village. Customer support.

Castellamare Del Golfo, Trapani

Mini-cruises in Sicily departing from Castellammare del Golfo (Trapani) and Terrasini (Palermo) to San Vito Lo Capo, Scopello and the Zingaro natural reserve.

Master'S Degree, Economics Of Tourism

Bachelor, Foreign Languages And Ict

Diploma High School, Foreign Languages And Sciences