Andrea Di Menna Email & Phone Number

Amsterdam Area, Netherlands

First Line Support for user administration and hardware related issues.

Provide exemplary service to the RIPE NCC membership and RIPE Community.Ensure a high level of customer service support for members, stakeholders and other users of the RIPE NCC servicesField all customer requests which are not immediately directed at a particular service and answer or redirect them as appropriateHandle all mailbox and telephone.

The CSR is responsible for Customer Satisfaction by ensuring professional order management & accurate, errorless and timely service. The CSR manages the flow of information within his/her area of responsibility, takes necessary actions in line with the company's requirements and in order to satisfy the customer's needs.· Handle incoming correspondence.

In addition to ordinary support EVPN, RAS and AVTS services, Mentors are requested to:Follow up escalations ensuring appropriate support, informing the Management Team and/or Client.Follow up of network Major Outages ensuring proper communication beetween the Client and the local customer, assign all reported tickets to the agents based on Language.

English-Italian Techinal support via phone for AT&T Global Network Client which provides integrated, any distance, seamless and secure connectivity to enterprise infrastructure and internet resources. Network monitoring of the EMEA Network of AT&T, troubleshooting of Frame-Relay, MPLS and EVPN networks connected via CISCO devices. Troubleshooting of.

Hardware replacement, mainteinance of the server room and monitoring of the Internal network of the CCISS (Italian traffic news journal) located in Saxa Rubra - RAI Italian public Television

Receiving Inbound calls to support ADSL equipment, performing first level troubleshooting and ordering replacements for faulty equipment

Ccna Certificate (972/1000), Cisco Certified Network Associate (640-802)

Activities and Societies: Topics include: OSI layers, TCP\IP protocol stack, Routing and switching, Wireless technologies, IP addressing.

Regional Certificate, Lan Netwoking

Activities and Societies: Introduction to networking, Basic hardware mainteinance, Buid a small office network, Troubleshooting most.

High-School Degree