Andrea Grundon Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

● Analyze large amounts of customer data and create presentations focused on customer KPIs and SLAs.● Lead presentations based on business and technical concepts so that impacts are understood by customers.● Establish key metrics with customers to track progress of work effort.● Manage customer escalations appropriately with internal teams, to result in timely resolutions.● Work closely with the Account Manager to create customer account plans and identify sales opportunities.● Support developing the account relationship in order to maintain customer retention

.● Utilize strong written and oral communication skills targeted to a wide variety of diverse stakeholders● Simultaneously created, taught and assessed four complete curriculums according to state standards● Facilitated meetings, all-school staff trainings and daily lessons via Zoom and Google Meet● Purchased materials and planned trips within given budget● Maintain Google Classroom learning management system with Google teacher certification.

Yorkville, Il

● Collaborated with various teams and committees to create lessons, unit plans and complete projects.● Created and managed systems for large amounts of data.● Maintained Canvas learning management system to keep plans, resources and data current and accurate.● Mentored co-workers in order to provide planning and classroom management support.● Presented a writing strategies workshop to building staff.● Identified student needs and adapted strategies to meet those needs● Managed multiple projects and deadlines in a fast paced, high pressure environment.● Led students to highest growth levels in the district.● Google educator certified

Master Of Science - Ms, Reading Teacher Education

Bachelor Of Arts - Ba, Education