Andrea Lightman Email & Phone Number

New York City Metropolitan Area

New York City Metropolitan Area

Strategize and train clients on all aspects of implementing a next generation, employee engagement experience that unites their enterprises, using a proprietary multi-functional platform capable of solving a catalog of business challenges.

Product owner of Human Resource, SaaS software that offered a learning management system along with a complex rules engine for tracking continuing education, specifically for lawyers and accountants. Responsible for account management, software maintenance, custom development, client integrations and conversions.• Improved productivity 30% by introducing a system to monitor, track and complete SSO integrations, Webservices and conversions for 25 firms and 10,000+ users.• Delivered a… Show more Product owner of Human Resource, SaaS software that offered a learning management system along with a complex rules engine for tracking continuing education, specifically for lawyers and accountants. Responsible for account management, software maintenance, custom development, client integrations and conversions.• Improved productivity 30% by introducing a system to monitor, track and complete SSO integrations, Webservices and conversions for 25 firms and 10,000+ users.• Delivered a bi-weekly schedule of 50+ software maintenance updates, feature developments and custom requirements utilizing agile processes including JIRA/Confluence. Wrote business requirements, implemented testing procedures and developed internal and external documentation to ensure 100% accuracy.• Initiated process for connecting and distributing elearning-compliant content via SCORM standards company, Rustici, improving our LMS offering by 50%. Show less

Managed an on-line portal for clients seeking customer rewards, engagement and loyalty programs, offering an agile, quick to market solution. Responsible for client life cycle including: sales support, custom requirements, onboarding, operational support and renewals. Reported directly to the President, managing team of 7 with 30% annual growth• Led a cross-functional team from sales, technology, product development and finance to create and implement a new multi-tenant SAAS model that… Show more Managed an on-line portal for clients seeking customer rewards, engagement and loyalty programs, offering an agile, quick to market solution. Responsible for client life cycle including: sales support, custom requirements, onboarding, operational support and renewals. Reported directly to the President, managing team of 7 with 30% annual growth• Led a cross-functional team from sales, technology, product development and finance to create and implement a new multi-tenant SAAS model that increased sales by 25%. Sole manager for internal technology that serviced parent company and multiple stakeholders.• Onboarded over 200 accounts including systems training and on-going engagement management and customer service with a successful renewal rate of 95%.• Launched and maintained employee recognition system for pharmaceutical company, improving engagement from competitor’s model by over 30%, implementing a social wall, complex hierarchical requirements and single sign-on capabilities. • Integrated internal and external systems via API and SFTP processes to launch a Surprise and Delight loyalty marketing program for Fortune 500 financial institution. • Created engagement solution with multiple API integrations for Wellness company that recognized employee behaviors, offered scoring for wellness activities and provided a merchandise and gift card redemption system.• Contributed to Hinda’s mission, strategic plan, annual budgets and monthly goals.• Participated in financial transition, systems rollover and customer transfer of Engagement Technology’s acquisition by Hinda, Inc., a privately held, Chicago based company. Managed remote office. Show less

Launched, directed and managed all technology, sales support and customer service for engagement portal and marketplaces encompassing 75 vendors with over $8 million in transactions.• Collaborated with sales, creating a marketplace portal that allowed corporate clients to connect to an ‘amazon-like’ merchandise opportunity for rewarding employees. 30% annual growth.• Designed, developed and implemented a multi-language, employee engagement system utilized by 20,000 employees of a… Show more Launched, directed and managed all technology, sales support and customer service for engagement portal and marketplaces encompassing 75 vendors with over $8 million in transactions.• Collaborated with sales, creating a marketplace portal that allowed corporate clients to connect to an ‘amazon-like’ merchandise opportunity for rewarding employees. 30% annual growth.• Designed, developed and implemented a multi-language, employee engagement system utilized by 20,000 employees of a Fortune 500 company. Participation increased by 50% over previous system and became the foundation for additional sales opportunities.• Supervised a team of four customer service representatives maintaining a 98.5% ‘positive’ customer service record and a 95% client retention record over a seven-year period.• Exceeded customers’ expectations by meeting project goals and timelines under extremely tight budgetary constraints. Show less

Managed operations, technology, branding, email and search marketing, human resources and financial analysis for start-up B2B ecommerce website and online tradeshow• Coordinated development of website including new home page, modifications to internal search and navigation, and addition of content management system.• Prepared all budgets, financial, sales and web analyses using Excel and Omniture; presented quarterly results to board of directors.• Managed and mentored… Show more Managed operations, technology, branding, email and search marketing, human resources and financial analysis for start-up B2B ecommerce website and online tradeshow• Coordinated development of website including new home page, modifications to internal search and navigation, and addition of content management system.• Prepared all budgets, financial, sales and web analyses using Excel and Omniture; presented quarterly results to board of directors.• Managed and mentored administrative and accounting personnel along with customer service representatives, content manager and web designer.• Achieved 99%+ customer satisfaction rating for 20,000+ registrants by building customer care team and systems to handle all aspects of operations: order processing, front and back end customer service, tracking through salesforce.com and management of 100+ suppliers. Show less

Master Of Business Administration (M.B.A.), Marketing/Finance

Bs, Economics - Economics System Science