Carrie D'Amour Email & Phone Number

Boston, Ma, Us

Remote, New York

I manage and maintain our demo and trial site platforms and associated Azure tenant as well as do deep dives on the many integrations the Unily Platform offers OOB and Art of Possible integrations utilizing our framework.

Massachusetts, United States

Became a freelance consultant in 2019, still working closely with my former employer in an on demand capacity. I assisted in knowledge transfer for position and continue to consult on Sharepoint projects as well as integration solutions for 3rd party apps, SQL and on premise resources. Projects of note include:• Led and performed external client site and external user migration from Sharepoint 2013 to Sharepoint Online, Delve and online search using Sharegate, SQL, and extensive powershell scripting • Designed and deployed custom Sharepoint Online site templates and web parts• Automated Sharepoint Online site deployment using PNP Provisioning, Power Automate and custom scripting

Burlington, Ma

Primarily focused on Sharepoint, SQL and Office 365 technologies including administration, workflow, BDC/BCS, FAST search administration & customization, Powershell scripting, hybrid configuration, migration, metadata and document management, solution development, information management policies, data integration & aggregation leveraging various technologies such as SQL and scripting to provide a seamless user experience across our various platforms and applications. Projects of note:• Migrated entire Sharepoint 2010 farm to Sharepoint 2013 & Coveo search infrastructure to Sharepoint 2016 FAST• Deployed hybrid Sharepoint 2014/Office 365 configuration, migrating users and custom metadata• Developed a custom Project Search application utilizing FAST search, SQL, Infopath, BCS, SQL web parts and customized display templates, migrating data from legacy Project Search application and updated by data connections to Microsoft Dynamics• Extensive Powershell based projects to: automate custom folder creation; on-premise & Azure AD maintenance, reporting and sync; automated file server data archiving & reporting • Centralized and customized user metadata, keeping user information in sync between Sharepoint, AD, Dynamics, ServiceDesk, Skype, Express Metrix and custom user data as well as writing a custom application to propagate user photos throughout our various systems and platforms• Managed a huge search migration and customization project of over 13 million items and multiple BCS crawls to an Office 365 hybrid model with minimal downtime• Large variety of workflow and form design projects to automate and standardize processes, such as service alerts, internal award nominations, Employee handbook acceptanceOther technologies I was responsible for: Sharegate, ArcGIS Server, Powell365, Prolog, related server security & application updatesOther platform & technologies experience: Samanage/Service Desk, KACE, KeyNetix License Manager, Adobe Photoshop, Edison365

Greater Boston Area

Full-time position with on-call duties, providing infrastructure support and maintenance of our multiple 2007 and 2010 farms; performing 3rd Tier end user support and advanced solution consultation; and collaborating with the development team on custom deployments and content management for internal and external websites. Developed integrated cross-platform system management solutions using Powershell, Sharepoint, Infopath utilizing iTIL SACM principles.

Cambridge, Ma

Woburn, Ma

Provided third tier customer support of company's Sharepoint Administration software to global Enterprise customers, primarily performing Sharepoint troubleshooting and configuration consulting to stabilize the environment to ensure successful product deployment and operation as well as administering the internal environment and VM templates. Specifically: --Administration, maintenance, design and troubleshooting of Sharepoint 2007/2010 intranet --Migration from MOSS 2007 to SP2010 ,including the transitioning of Fab 40 template sites --Workflow development to streamline various business processes, eliminate paper based methodology and provide a central point of data entry , allowing for reporting and collaboration --Proposed, designed and executed a project to integrate data collection from and updates to 2 different farms (2007 and 2010) on 2 different domains, a 3rd party hosted help desk, Salesforce Cloud CRM, Outlook, 3rd party bug tracking software and Lotus database, utilizing Infopath, custom VB.net, Content Syndication Hub, SSO server, API and REST interfaces, Designer workflows and DataView web parts., --Creation and maintenance of VMWare and HyperV sandbox environments, including the configuration and design of AD and Exchange servers, domain topologies and networking) --Internal user support and orientation of Sharepoint and MS Office software --Authoring knowledge base documents for internal and external use by clients

Newton, Ma

Performed analysis of enterprise, departmental and individual needs; collaborated with the aforementioned to propose integrated, primarily Sharepoint-based solutions; responsible for entire life cycle of the project (development, documentation, implementation, training and support). Developed custom workflows, webparts and integration features when standard Sharepoint features did not fulfill project requirements.Notable accomplishments included:--Created Sharepoint-based permit management system with repeating tasks, reminders and integrated contact lists--Utilized Office integration features of a Sharepoint-based system for mass mailings and electronic communication--Created documentation resources and conducted hands-on training for end users to maximize our financial and time investment in IT resources such as MOSS 2007, OCS, Office 2007, etc

Lincoln, Ri

Managed business processes, activities and initiatives in growing biotech startup, consisting of 50 to 100 users distributed between 3 corporate sites and various remote locations. This included procurement, deployment, maintenance as well as direct support of all IT assets and systems application, end user to enterprise level. Notable accomplishments included:--Supported the Documentum eRoom web collaboration and document management intranet, customizing features--Designed and deployed entire IT infrastructure of new 113,000 sq ft facility in MA from the ground up.--Redesigned and maintained corporate and intranet websites, including graphic design and animation for sites and presentations. thus saving the $150/hr web consultant fee--Deployed comprehensive deployment and support system, thus cutting down on system distribution and configuration time by at least 65% --Initiated complete documentation of systems, procedures and inventory by designing comprehensive online database, which was of immeasurable value during the process of closing the company for business --When the IT Director position was eliminated, single handedly managed and supported entire network, during which I negotiated lower wireless rates, a 15% discount with our primary hardware vendor and consolidated data storage via folder redirection for increased backup security, resulting in my promotion to IT Manager and the hiring and coordination of a 3 person IT team.--Remained on staff after downsizing and eventual wind down of company in 5/07, coordinating lease reconciliations, equipment returns and liquidations, data archiving and documentation. Using industry contacts, was able to sell directly equipment directly to other companies and individuals at prices at least 20% higher than liquidators were offering

Greater Boston Area

As both direct and third party contractor on long and short term contracts, I did everything from basic computer maintenance and repair to designing entire network infrastructures to desktop support and software training. Clients included Waterman’s of Kenmore Square and NCS in Braintee MA. I gained new experience in the following: Installed, administered and maintained Windows 2000 and Exchange 2000 domains) and ISA. Deployed Domino Server and Lotus Notes mail system Installed and maintained Veritas backup system and Norton Ghost Imaging for quick recovery Set up and troubleshot wireless networks and connections Installed, performed basic administration of and troubleshot SQL Server 2000, Sharepoint Portal server and Team Services

Boston, Ma

Nuclear Medicine DepartmentI had the task of upgrading and restructuring our entire subnet of 20 computers of various operating systems in 4 different locations to on NT 4.0 network to comply with standard network protocol and security; desktop support over those locations; and redesigning and maintaining the entire Radiology website. Implemented a comprehensive backup system for quick disaster recovery Instituted a PC emulation scheme to best support users in various locations Learned basic scripting, IIS administration, XP implementation and Access database management as it related to the departments proprietary software, CT View. Assisted doctors and residents with PowerPoint and web presentations Create custom graphics and designed web pages for entire Radiology department by teaching myself Adobe Photoshop, Front Page 2002 and Dreamweaver

Aside from maintaining a multiple domain NT network on 4 separate properties, I was also responsible for:- Troubleshooting and integrating the various Unix property management systems -Back up and restoration of essential network files-Learning and consequently administrating, troubleshooting and teaching third party software products from our vendors-PC/peripheral repair and maintenance-Phone system maintenance-Mail server implementation and administration-Exchange implementation and troubleshooting-End user instruction for employees with varying degrees of technical knowledge-Remote access solutions -General troubleshooting of Operating systems, pcs, software, etc..-Product and service evaluation of software-Support of various peripherals (printers, scanners, handheld devices including Palm, Windows CE and Pocket PC)-Detection, prevention and repair of system viruses-Installation and maintenance of various Microsoft Operating Systems-Desktop Support-Contact and liaison to third party vendor technical support-Around the clock emergency service