Andrea Llanes Email & Phone Number

Seminole

Southampton, Ny

Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers. Kept register accurate through correct billing, payment processing and cash management practices. Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers. Assisted managers with quickly resolving service- and food-related issues. Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction. Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking. Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using Resy. Kept track of event finances, including initial deposits, due payments and final balances. Evaluated employees' strengths and assigned tasks based upon experience and training.

Southampton, Ny

Worked with vendor representatives to ensure quality and quantity of all shipments received. Coordinated efficient organization for optimized storage to minimize labor time. Kept track of all accurate inventory counts and kept track of sales of products.