Andrea Monge Email & Phone Number

Costa Rica

Costa Rica

- Facilitated smooth onboarding experiences for 3000+ new hires across multiple regions including the US, Canada, Puerto Rico, and Latin America in 2022-2023. - Delivered training sessions on new processes, establishing myself as the go-to Subject Matter Expert (SME) for cross-departmental collaboration and support. - Managed internal employee information and facilitated last-minute changes for hiring, adapting to new start dates or location changes for candidates. Supported all implications for Day 1, training, and communicated effectively with stakeholders including hiring managers and recruiters to ensure a positive experience for all involved parties.- Proficiently utilized Salesforce, People Portal, OnBase, and SIM-TT to manage sensitive data while upholding confidentiality.

Costa Rica

- Offered technical support and troubleshooting solutions for Amazon customers' devices and digital content, ensuring optimal user experiences.- Designed instructional strategies to deliver effective client support, enhancing user understanding and satisfaction.- Resolved technical issues associated with digital content, such as subscriptions, movies, and series, to address customer concerns promptly and efficiently.- Provided empathy and understanding aligned with Amazon's customer service principles to provide personalized assistance and build positive customer relationships.- Managed projects focused on improving customer service standards across regional teams in Costa Rica, driving continuous enhancement and alignment with company objectives.

Costa Rica

-Conducted analysis and structure enhancement of job descriptions.-Restructured organization charts to optimize clarity and effectiveness.-Managed incoming calls and inquiries directed to the Human Resources department.-Coordinated and organized various departmental activities.

Bachelor'S Degree, Psychology

Certification Of Languajes, English C1, C1