Andrea Bruno Email & Phone Number

Valparaiso, In, Us

Valparaiso, Indiana, United States

Managed a team of 15+ sales reps to deliver weekly reservation targets.Conceptualized & facilitated Sales Workshops for Overcoming Objections, Non-Guaranteed Reservations, Cross Sales, and Assumptive Sales to improve sales processes.Monitored agent phone calls and provided feedback.Analyzed sales metrics and KPIs to address underperforming areas.Led weekly 1on1s with team members to review performance and coach to sales success and customer satisfaction.Conducted new agent onboarding.Provided leadership training for small group Mentors in Sales Management.Generated sales and improved account management strategies through expert KPI analysis.Improved employee satisfaction and retention with motivating incentives and team building games.Cultivated customer satisfaction by conducting follow up phone calls.Guided team progress by reinforcing goals and objectives and setting clear expectations surrounding policies and procedures.

Valparaiso, Indiana, United States

Received inbound sales and reservations calls and secured business while providing outstanding customer service.Maintained and exceeded department KPI goals.Answered customer questions about renting equipment and provided quotes when required for trucks, trailers, hitch installations, storage, and more while striving to turn that quote into a sale.Customer Relationship Management on a call-by-call basis.Cross-sold with intention.

Bryan, Ohio, United States

Provided excellent customer service via inbound phone calls.Assessed order shipping status and provided tracking information if requested.Located and explained transaction information in response to customer inquiries.Assisted with order placement as needed. Informed customer of promotional and sales information.Resolved customer issues as they arose including replacements, credits, refunds and exchanges.Helped customers choose optimal services based on preferences, needs and budget limitations.

Bryan, Ohio, United States

Workforce management including interviewing, hiring, scheduling, payroll, disciplinary actions, terminationAccounts receivables and payablesManaged inventory and supply orderingSupervised guest services including check in and out, reservations and cancellation, concierge, event location, wake up callsImplemented an entirely new reservation system, including data transfer and staff re-trainingOversaw change of ownership, helped facilitate change of hands

Bryan, Ohio, United States

Guest services including check in and check out, reservation and cancellation, concierge, event location, wake up calls, lost and found, posting restaurant charges. Schedule housekeeping duties.

Valparaíso, Valparaiso Region, Chile

Workforce management including weekly schedules for all office and home care staff. Scheduled nurses, aides, therapists, social workers, and admission staff to visit home care patients. Completed admission paperwork for skilled homecare and hospice homecare and inpatient. Handled labwork communications, digital patient medical records. Answer busy phone system and address employee and patient concerns or transfer calls appropriately.