Andrea Bruno Email & Phone Number

Valparaiso, IN, US

Valparaiso, Indiana, United States

Managed a team of 15+ sales reps to deliver weekly reservation targets.Conceptualized & facilitated Sales Workshops for Overcoming Objections, Non-Guaranteed Reservations, Cross Sales, and Assumptive Sales to improve sales processes.Monitored agent phone calls and provided feedback.Analyzed sales metrics and KPIs to address underperforming areas.Led weekly.

Valparaiso, Indiana, United States

Received inbound sales and reservations calls and secured business while providing outstanding customer service.Maintained and exceeded department KPI goals.Answered customer questions about renting equipment and provided quotes when required for trucks, trailers, hitch installations, storage, and more while striving to turn that quote into a sale.Customer.

Bryan, Ohio, United States

Provided excellent customer service via inbound phone calls.Assessed order shipping status and provided tracking information if requested.Located and explained transaction information in response to customer inquiries.Assisted with order placement as needed. Informed customer of promotional and sales information.Resolved customer issues as they arose.

Bryan, Ohio, United States

Workforce management including interviewing, hiring, scheduling, payroll, disciplinary actions, terminationAccounts receivables and payablesManaged inventory and supply orderingSupervised guest services including check in and out, reservations and cancellation, concierge, event location, wake up callsImplemented an entirely new reservation system.

Bryan, Ohio, United States

Guest services including check in and check out, reservation and cancellation, concierge, event location, wake up calls, lost and found, posting restaurant charges. Schedule housekeeping duties.

Valparaíso, Valparaiso Region, Chile

Workforce management including weekly schedules for all office and home care staff. Scheduled nurses, aides, therapists, social workers, and admission staff to visit home care patients. Completed admission paperwork for skilled homecare and hospice homecare and inpatient. Handled labwork communications, digital patient medical records. Answer busy phone.