Andrea Clark Email & Phone Number

Redwood City, Ca

Troubleshoot and resolve service and technical problems using remote control tools with PC/MAC and tablet.Troubleshoot and resolve issues when the customer is using a smartphone app.Met retention, sales and customer service performance metrics.Explain and instruct the customer on the value and operation of the product and service.

Answer customers' questions about products, prices, availability, or credit terms. Prepare sales contracts for orders obtained, and submit orders for processing. Demonstrate and explain the operation and use of products. Provide customers with ongoing technical support. Recommend ways for customers to alter product usage in order to improve production. Arrange for installation and testing of products or machinery.

Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules,rate books, and computers. Make and confirm reservations for transportation and accommodations, using telephones, faxes,mail, and computers. Prepare customer invoices and accept payment. Answer inquiries regarding information such as schedules, accommodations, procedures, andpolicies. Inform clients of essential travel information, such as travel times, transportation connections, andmedical and visa requirements. Confer with customers to determine their service requirements and travel preferences. Announce arrival and departure information, using public address systems.

High School Diploma

Associate Of Arts (Aa), Health/Health Care Administration/Management