Internet Sales Specialist
Label Industries D.B.A. National Tool Warehouse
Carthage, Missouri, United States
Responsible to grow, manage, and advertise the eBay store for a National Tool Company.Maintained store front listings and stock of over 5,000 automotive items with daily sales exceeding 10k.Experienced 115% growth over previous year sales by creating bid opportunities on large high value items.Established Performance Advertising on eBay and promoted items on social media platforms such as Facebook and Twitter geared to increase traffic and grow sales.Responded to daily customer requests via email and built repeat buyers.Provided customer service for returns and damage claims and maintained 100% customer satisfaction with zero negative feedback.Knowledgeable in automotive tools and part numbers for major Automotive brands such as Robinair, Mastercool, GearWrench, Ingersoll Rand, and Autel are a few of over 20,000 manufacturers available.Strong ability to create opportunities to fit the marketing goals for the business.Proactive team player and problem solver with effective communication skills.Able to manage multiple tasks in a fast paced environment and provide customer service to those calling the office for our 3 main tool websites.Attention to detail in order processing, email and verbal communications, and internal entry system.Working knowledge of AIM, ComScore, Google Analytics, Sales Force, Microsoft Office Products (Excel, PPT, Word).