Andrea Parker Email & Phone Number

Charleston, Sc, Us

Responsible for building and maintaining high-trust relationships with a diverse book of business. Managed and tracked projects for clients to ensure on time and budget company deliverables along with client accountability. Responsibilities included the following:- Managed book of business totalling $22 Million in ARR.- Developed client relationships spanning implementation to renewal while mitigating risk by deep understanding of client needs and internal processes to drive resolution.- Utilized technology to proactively identify and address client utilization, risk and adoption of product. - Collaborated across global teams including engineering, product, security, and support teams to advocate for clients and expedite resolution.

Charleston, South Carolina Area

Developed and preserved strong, high touch relationships with clients. Managed project lifecycle to guarantee on time and budget go live. Responsibilities included:- Managed multiple complex SaaS projects touching on aspects of benefits, payroll and compliance reporting.- Identified opportunities to provide additional services to clients by staying abreast of industry and technology trends to educate and advocate for customer base.- Worked cross-functionally to serve as a liaison between clients and internal teams to facilitate communication and collaboration.

• Oversaw accounts, including negotiating contracts, communicating changes, and fielding issues, for 400+clients.• Utilized refined skills in communication and risk mitigation to generate $20M in renewal revenue. • Established a comprehensive coverage approach to ensure exceptional client service after an internal reorganization left 2000+ clients without an account manager.

• Identified prospective clients and evaluated needs for both new and existing customers.• Applied targeted strategies to aggressively drive growth based on a thorough understanding of available products and industry trends• Facilitated over $1M in closed sales. • Generated 50+ new leads each month utilizing an aggressive, innovative marketing solution based on an in-depth analysis of current client data.