Andrea Farmer Email & Phone Number

Atlanta, GA, US

At Guild, we partner with the nation’s largest employers to create a culture of opportunity that will help them attract and retain top talent while building the workforce of the future.My contribution: Review current business requirements & processes, then work with a wide variety of stakeholders to design improved, end-to-end processes and strategies..

Participates in, manages and/or implements increasingly more complex projects across multiple business teams to streamline processes via Salesforce. Works closely with Sales Operations, Marketing Operations and Reporting & Analytics teams. Daily / Frequent Use: Salesforce (no/low code development & admin), Jira, Confluence, Slack, Office 365Familiarity.

Key senior Salesforce administrator role on growing team, while supporting a company growing quickly through multiple mergers and acquisitions. International Salesforce instance grew from 300 to 1500+ users in just over 5 years. Functions included: creating custom automations using combinations of flows/process builders/workflows/custom metadata/etc.

Administration and custom integration of Salesforce instance to support streamlined processes for all teams. Data collection, validation and transformation from various sources using Salesforce and Domo for analytics. Subsequent presentation of data in charts, tables and other visualizations to assist management in analyzing the data to make more informed.

Atlanta, Georgia, United States

Primary job responsibility was to assist subscribers with any & all support questions. Support calls ranged from quick questions to hour long, impromptu training sessions. We prided ourselves on outstanding customer service which showed in high NPS scores​ and retention rates. Years of customer calls at this high level provided me with superb communication.

Specialized in meeting the IT needs of small companies. Designed, installed and maintained Windows servers and desktops. At most all sites, we also used Active Directory, IIS and Outlook. Occasionally used SharePoint.If needed, coordinated and managed projects with other vendors to install network cabling, racks and network hardware (routers, switches.

• Team lead for most all Novell related projects other than GroupWise projects. Including updates of Novell products that were currently in production, managing and participating in software installs and maintenance.
• NetWare OS upgrade – 4th major OS upgrade
• DirXML link between 2 NDS environments
• DirXML link between NDS and AD (was still in testing phase when I left)
• LDAP environment – authentication includes several Lotus Notes apps, FireWall-1, Tapioca, Collage and Netegrity (ITD)
• PKI Certificate Infrastructure for SSL communications

Prior to focusing on BoardDocs in 2005, Emerald Data Solutions helped organizations like BellSouth, Steelcase, and Rollins deploy and operate fast and reliable computer systems.My Netware experience began with v2.15. Completed training classes and became certified beginning with Netware v2.2. Upgraded and maintained certification through v5.When needed at.

Completed 2-month intensive training program focusing on project management skills and COBOL programming.Assigned to Delta Airlines project where I interviewed innumerable employees, from many levels in the corporate hierarchy, to develop a requirements documents for new change and problem management systems.