Andrea Seemayer Email & Phone Number

Remote

Phoenix, Arizona, United States

Develop/maintain professional relationships with members while acquiring information to resolve issues effectively: recognize strengths in account maintenance, trouble-shooting, implementing proactive procedures nurturing member relations.Maintain comprehensive knowledge of all services and products while interpreting all policies/procedures of insurance to ensure compliance with all ethics and conducts.

Phoenix, Arizona, United States

Managed a portfolio of 25 - 30 mortgage accounts monthly simultaneously aiding clients in staying compliant with company policy and procedures.Mitigated between internal and external clients to negotiate solutions with regards to the delinquency of the client’s account. Innate ability to balance the needs of the company, establishing professional and ethical trust with the goal of long-term relationships for each portfolio managed.

Phoenix, Arizona, United States

Maintain focus on protecting merchant client accounts assigned and implement internal controls where Sarbanes-Oxley requirements were met to gain performance objectives.Use a deep understanding of the risk ecosystem to control company funds in excess of half a million while mitigating risk using threat detection methods in real-time.Dispute resolution specialist supporting merchants with resolving account disagreements with card members to ensure proper appropriation of funds.

Dover, Delaware, United States

Conduct employment interviews, hiring adjudication, monthly payroll, participate in corrective action and allocate resources with SLA while handling escalation concerns.Ensured a safe work environment for all staff while providing all training, aiding in developing careers.Maintain, enforce and communicate a corporate policy in accordance with enterprise standards.