Andreas Stamm Email & Phone Number

Medallia is the pioneer and market leader in Experience Management. Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, digital and IoT interactions and.

Zürich Area, Switzerland

• Challenging how we do business: implementing Net Promoter System methodology to drive business and operational change based on the Voice of the Customer.
• Global lead role in deploying a customer and intermediary experience framework across currently > 20 markets through consistent implementation of the Net Promoter System methodology and related disciplines targeting.
• Defining customer experience roadmap and organisation model in collaboration with local senior management teams
• Implementing and further accelerating voice of the customer programmes covering key business dimensions
• Establishing operating model and training markets to close the loop with customers to mitigate service issues, drive retention and derive detailed insight for in-depth root-cause analysis
• Instilling customer experience focus on global and local level ensuring that key customer pain-points are identified and tangible actions are defined and executed

Zurich/London

• Supported shared services unit in expanding its services and offshore capabilities (e.g. in India, Romania, Spain)
• Lead role in acquisition and implementation of programmes/ projects, establishing teams, workflows and SLA Agreements

Zurich / London

• Lead role in establishing a global customer experience capability
• Implemented a company-wide voice of the customer framework through adoption of the Net Promoter System methodology
• Defined procedures for follow-up with customers to mitigate issues and drive cultural change at the front-line
• Established regular reporting across all levels and functions

London, United Kingdom

• Project lead role in development and implementation of sales incentive plans according to strategy
• Further developed offshore processing capabilities within Sales Operations area

New Delhi Area, India

• Established Sales Operations capability within India shared service centre to offshore and standardise commission admini-stration of >800 internal account executives and external sales partners from across 16 countries
• Key responsibilities: process and system design, recruiting and management of administrative team, definition of service level agreements and hand-over to local managementGained vast intercultural experience through.

Zürich Area, Switzerland

• Implemented and further developed sales controlling and analysis platforms
• Provided management support in sales forecasting and target setting

Switzerland

• P&L responsibility (~20m CHF) for chilled product portfolio
• Turned around product portfolio addressing profitability challenge and managed introduction of premium Italian food product range under Unilever’s global ‘Bertolli’ brand
• Introduced product innovations within out-of-home range

Switzerland

Supported marketing manager in analysis, presentations and cross-divisional projects (e.g. product development, market Research)

Bachelor'S Degree In Business Administration, Banking/ Finance / Economics / Marketing / Project Management

ERASMUS student exchange in Belgium

Commercial Apprenticeship With Professional Baccalaureate