Andreea D. Email & Phone Number

Bucharest, Bucharest, Ro

Provided technical support to German-speaking customer base for Veeam Backup & Replication. Troubleshot and resolved cross technology related issues in Microsoft and VMware products. Helped colleagues achieve better results by performing knowledge transfer and facilitating technical enablement. • Mentored and coached new hires.• Achieved true 100% customer satisfaction rate (CSAT).

What this role basically concludes to is datacenter administration, not only of Vodafone's core equipment, but also of that belonging to the customers. - monitoring and troubleshooting activities for customer infrastructure of the Datacenter- impact analysis when incidents occur and ensure these are solved within agreed SLA- support knowledge sharing in the team and work to continuously improve service to customers- monitoring the customer and core server infrastructure- backup Troubleshooting - technologies we work with, span across all major platforms: Vmware, RHEL, Cisco UCS, Windows Server, ASA Firewall , F5 load balancer-monitoring tools: Netcool, Patrol, Solarwinds, ILO-ticketing system: BMC Remedy

- Training the new agents- Translations from English to German- Updating the knowledge base - Providing technical support 1st level for networking products- Providing customer support for multiple projects (technical and customer care)- Keeping a close contact with customers

Master'S Degree, Business Administration And Management, General, 10

Mechanical Engineering And Management, 9,90