Andre L. Email and Phone Number
Andre L. personal email
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Andre L. phone numbers
• More than 35 years of experience in operations, Contact Center, Logistics and in recent years in e-Commerce and Digital Marketing, acting as executive in national and multinationals companies and start-ups as Tray e-Commerce (Locaweb Group), CSU.Contact, Hypercom (Verifone) and GetNet (Santander) and e-Capture (NET) of the payment means market.• Knowledge of the payment market, products and technologies as POS, financial transaction software, management benefits software (meal, food and transportation vouchers), financial services payment for e-commerce platforms through Companies with Tray ( locaweb), Hypercom (Verifone), Getnet (Santander) and e-Capture (NET).• Digital marketing knowledge, involving planning activities and defining strategy, development and implementation of paid campaigns (Google, Facebook and LinkedIN), inbound marketing projects, e-mail marketing campaigns, Social Media Management among others. (Tray, DirectCOMM and ONCLICK).• Active participation in the definition and implementation of corporate strategic planning and management of P & L of R$ 145 MM (CSU Contact Center) and R$ 46 MM (Hypercom / Verifone).• Extensive experience in Contact Center management with over 3,000 workstations in customers in the mobile phone industry (TIM and Claro), cable TV (NET and TVA), banks (HSBC), insurance (Porto Seguro), Airline Company (Azul), among others.• Extensive experience as a logistics operator (Hypercom / Verifone), responsible for the logistics chain and field service companies like CIELO, REDE, AMEX and HIPERCARD involving the management of a park of 800K terminals throughout Brazil.• Ability to negotiate with customers and telecommunications, technology and logistics services. Experience in operational management of contracts with values up to R$ 75 MM / year (Hypercom / Verifone).
Embraer
View- Website:
- embraer.com
- Employees:
- 23401
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Arquiteto De Produtos E Negócios DigitaisEmbraerSão Paulo, Sp, Br
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Cyber Product ManagerTempest Security Intelligence Apr 2021 - PresentRecife, Pernambuco, BrasilTempest Security Intelligence is the largest Brazilian company specialized in cybersecurity and digital fraud prevention. Researching and creating new digital protection solutions, Tempest combines technical expertise, solid methodology and high technology to deliver a portfolio with more than 70 solutions, involving Consulting, Managed Security Services (MSS), Integration of Security Software and Digital Identity (solutions of user identity protection).Results and Responsabilities:• Responsible for the productization of company services, such as: vulnerability and compliance management and Threat Intelligence.• Survey and mapping of services using Product Manager techniques such as CSD matrix (certainties, assumptions and doubts), swot matrix, 5W2H matrix, canvas, opportunities tree, among others.• Preparation for product launch (GTM – go to market). -
Founder And Business DirectorIal Desenvolvimento Humano Jan 2022 - PresentSão PauloINOVICS is a company focused on BUSINESS INTELLIGENCE. We development, implement BI Projects and train companies using our own solution. If you want to forget spreadsheets and centralize all strategic informations of you company in only one place and dashboard, we can support you! This is our commitment to you !! -
Operations DirectorMobs2 Jun 2020 - Jan 2021Recife, Pernambuco, BrasilTelemetry technology solution provider for vehicles, in the urban and road transport, civil construction, agriculture, garbage collection and other segmentsMain Results and Responsibilities:• Responsible for the service, logistics, monitoring and field service areas.• Implementation of operational processes, service systems and inventory / logistics management, to control more than 4000 vehicles.• Implementation of performance and management indicators.• Implementation of monitoring with a focus on operational and business management. -
Operations ManagerGertec Sep 2018 - Jun 2019São Paulo E Região, Brasil• Responsible for the process of equipment sales (POS) through e-Commerce, for the B2C market, through clients such as Credicard, Crefisa, First Data, Grupo Boticário and Wirecard. Process involves the sale of the equipment through the Internet, pre-activation and delivery to the consumer by a logistics operator, for a volume of 15000 equipment / month• Responsible for the pos sales process, for customer service through the management of BackOffice, where more than 3000 calls / month are processed involving equipment exchange, cancellations and chargebacks. -
Marketing And Partnership ManagerOnclick Sistemas Aug 2016 - Jul 2018Marília Area, BrazilERP solution provider company for the SMB market and Software Factory.Main results:• Creation of the marketing area of the company with definition of necessary investments, hiring personnel, market analysis, current products and new services.• Definition of the campaign roadmap according to the objectives defined for institutional branding, product launch and demand capture.• Elaboration and execution of the Inbound Marketing project involving: content marketing, paid campaigns, email marketing campaigns and other strategies.• Responsible for all communication material in support of the needs of the product and commercial areas, ensuring that they are consistent with ONCLICK's positioning and adherent to the corporate brand identity;• ONCLICK Site Management, ensuring language, content and usability appropriate to the brand, public, portfolio of solutions and information required at each stage of the ONCLICK client and prospect journey, managing SEO, SEM and CRO efforts integrating interest generating actions and conversion.• Management of partnerships with Marketplaces and ERP Solution Integrators.• Organization of own events and coordination in the participation of events of third parties. -
Head Of E-Commerce (Report: Ceo)Tray E-Commerce (Grupo Locaweb) Feb 2013 - Dec 2015Marilia - SpTray operates across the value chain of e-commerce, developing solutions in the model SAAS (software as a service) and providing advice on e-commerce, through the vertical platforms, online advertising and payment methods.Achievements:• Head of e-Commerce Business Unit, in charge of sales, after sales, partnership program, contact center and implementations virtual stores projects.• Increased 60% of subscribers revenue compared with 2013 year.• 2014 and 2015 revenue and ebitda goals reached. • Create contact center structure in charge of technical support, sales, after sales and collect operations.• Define and implement customer service area, with Key Accounts, that support 5% of vip customer, that response for 30% of revenue.• In charge of 73% revenue from the Company results. -
Operations And Sales Director (Report: Ceo)Atual Group (Startup) Mar 2012 - Oct 2012São Paulo Area, BrazilAtual is a group formed by companies PAIT Consultants and Atual Technology and Management Cards, a leading Management and Public Transport Operation, developer and business systems with pre-paid cards for public transportation in Latin America since 1994. We have a extensive experience in the region with projects implemented in Brazil, Venezuela, Colombia and Peru.results:sales force of creation, with the goal of signing up of merchants.Implementation of the company's logistics area, with the definition of the whole process of making cards, testing and shipping to customers.
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Business Director (Report: Ceo)Vanbp (Startup) Apr 2010 - Oct 2011Recife - PeFinancial transaction processing Company that provides a banking correspondent technological solution to one of the most important private banks in the country.Achievements:• Implemented the commercial start-up of VANBP, in order to provide the relevant banking solution to one of the largest private banks in the country, reaching revenues of R$ 1.4 million in 18 months. The success of such operation resulted in the purchase of VANBP by TDS.
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General Operations Superintendent (Report: Operations Director)Csu Cardsystem Sa Nov 2008 - Apr 2010São Paulo Area, BrazilBusiness Unit from CSU CardSystem, specialized in Contact Center, with annual revenues of R$ 145 million. TIM, Claro, TVA, NET, CARREFOUR, HSBC, PORTO SEGURO are the main customers.Achievements:• Expansion of Customer Service operations with 300 positions, for a company in the cable TV business. This expansion led to an increase of R$ 560,000 in monthly revenue by CSU.Contact and a 58% increase in revenue from this client.• Restructuring the areas of Operational Planning, Quality and Training in CSU.Contact, including redesign of all procedures. Reversed the losses of the company's largest client, achieving a net profit of R$ 260 thousand per month.• Led the transference of large clients of CSU.Contact to new a operating site, with more than 1,000 positions. Reduced in 1.5% the total flat business costs, generating savings amounting to 1.4 million / year. In 05 months, the SLAs were overcome in comparison to the previous site, without losing customers. -
Services Director (Report: General Manager Of South America)Hypercom Dec 2006 - Aug 2008São Paulo Area, BrazilA Company from the Hypercom U.S. Group with annual revenues of R$ 46 million. Company acts with terminal (POS) sales, maintenance, call center and logistics. Main customers: CIELO (Visanet), Redecard, Amex and Hipercard. Verifone acquired the Hypercom Group in 2011.Achievements:• Introduce a new logistic model, with monthly turnover of 500,000 terminals for support to the largest provider of credit card operations across the country. Therefore, NetSet/Hypercom’s annual revenue was tripled.• Created a structure of operational key accounts managers in Hypercom/NetSet, providing a customized service to customers. This new structure eliminated contractual SLA's penalties in the amount of R$ 80 thousand / month. -
Operations Director (Report: Ceo)Getnet Tecnologia Mar 2006 - Nov 2006Porto Alegre Area, BrazilCompany specialized in capturing and processing financial transactions and credit charge for mobile phone. Major Clients: TIM, OI, CLARO, VIVO, BANRISUL e SOROCRED.Achievements:Restructured the operations department of GETNET Technology, creating a Field Technician Service, Contact Center, Logistics, Technical Support and Business Establishments Affiliation departments. GETNET achieved, consequently,a growth of 42% in sales points (POS), rising as the 3rd largest company in the period of 10 months in its line of business. -
Co-Founder And Operations Director (Report: Shareholders)E-Capture Oct 2001 - Jul 2005Recife Area, BrazilCompany specialized in capturing and processing financial transactions and credit charge for mobile phone. e-Capture and was acquired by Hipercard in 2005.Achievements:• Implemented the areas of Operations and Finance as part of e-Capture start-up. In 10 months, the company became credit card management company of the Northeast, processing 1.5 million transactions / month, representing an increase of revenue in the order of R$ 6.0 million / year.• In e-Capture, deployed technology solution selling mobile recharge to one of the most important supermarket groups in the Northeast, in partnership with mobile operators throughout the country. Upon the success availed through operation, e-Capture was incorporated by the leader of credit cards administrators in the Northeast Region in 2005.
Andre L. Skills
Andre L. Education Details
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Bacharelado Em Ciência Da Computa -
Computer Science
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Information Technology -
Internet InnovationCertification -
Internet InnovationCertification
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Universidade BuscapéE-Commerce/Electronic Commerce
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Executive Development Program -
Management Model Enterprise Implementation Program
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IteciSystem Analisys
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Information Technology
Frequently Asked Questions about Andre L.
What company does Andre L. work for?
Andre L. works for Embraer
What is Andre L.'s role at the current company?
Andre L.'s current role is Arquiteto de Produtos e Negócios Digitais.
What is Andre L.'s email address?
Andre L.'s email address is an****@****ail.com
What is Andre L.'s direct phone number?
Andre L.'s direct phone number is +181344*****
What schools did Andre L. attend?
Andre L. attended Slac Coaching, Universidade Católica De Pernambuco, Universidade Católica De Pernambuco, Universidade Federal De Pernambuco, Internet Innovation, Internet Innovation, Universidade Buscapé, Fundação Dom Cabral, Fundação Dom Cabral, Iteci, Universidade Federal De Pernambuco.
What skills is Andre L. known for?
Andre L. has skills like E Commerce, Management, Business Strategy, Start Ups, Strategic Planning, Call Centers, Crm, Leadership, Team Leadership, Logistics, Call Center, Operations Management.
Who are Andre L.'s colleagues?
Andre L.'s colleagues are Luis Claudio Virginio Da Silva, Fernanda Gonçalves, André Cesário, Anderson Prado, Joao Victor, Leandra Almeida, Marcelo Garcia.
Not the Andre L. you were looking for?
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André Santos
Electrical Engineering | Field Service Engineer | Offshore Maintenance Coordinator | Industrial Automation.Rio De Janeiro, Rj -
2hotmail.com, dmslog.com -
André L. Cavalcanti Gomide
Hr Manager | Human Resource | Compensation | People AnalyticsVila Velha, Es
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