Andre L. Email & Phone Number

São Paulo, SP, BR

Recife, Pernambuco, Brasil

• Tempest Security Intelligence is the largest Brazilian company specialized in cybersecurity and digital fraud prevention. Researching and creating new digital protection solutions, Tempest combines technical expertise.
• Responsible for the productization of company services, such as: vulnerability and compliance management and Threat Intelligence.
• Survey and mapping of services using Product Manager techniques such as CSD matrix (certainties, assumptions and doubts), swot matrix, 5W2H matrix, canvas, opportunities tree, among others.
• Preparation for product launch (GTM – go to market).

São Paulo

INOVICS is a company focused on BUSINESS INTELLIGENCE. We development, implement BI Projects and train companies using our own solution. If you want to forget spreadsheets and centralize all strategic informations of you company in only one place and dashboard, we can support you! This is our commitment to you !!

Recife, Pernambuco, Brasil

• Telemetry technology solution provider for vehicles, in the urban and road transport, civil construction, agriculture, garbage collection and other segmentsMain Results and Responsibilities:
• Responsible for the service, logistics, monitoring and field service areas.
• Implementation of operational processes, service systems and inventory / logistics management, to control more than 4000 vehicles.
• Implementation of performance and management indicators.
• Implementation of monitoring with a focus on operational and business management.

São Paulo E Região, Brasil

• Responsible for the process of equipment sales (POS) through e-Commerce, for the B2C market, through clients such as Credicard, Crefisa, First Data, Grupo Boticário and Wirecard. Process involves the sale of the.
• Responsible for the pos sales process, for customer service through the management of BackOffice, where more than 3000 calls / month are processed involving equipment exchange, cancellations and chargebacks.

Marília Area, Brazil

• ERP solution provider company for the SMB market and Software Factory.Main results:
• Creation of the marketing area of ​​the company with definition of necessary investments, hiring personnel, market analysis, current products and new services.
• Definition of the campaign roadmap according to the objectives defined for institutional branding, product launch and demand capture.
• Elaboration and execution of the Inbound Marketing project involving: content marketing, paid campaigns, email marketing campaigns and other strategies.
• Responsible for all communication material in support of the needs of the product and commercial areas, ensuring that they are consistent with ONCLICK's positioning and adherent to the corporate brand identity;
• ONCLICK Site Management, ensuring language, content and usability appropriate to the brand, public, portfolio of solutions and information required at each stage of the ONCLICK client and prospect journey, managing.

Marilia - SP

• Tray operates across the value chain of e-commerce, developing solutions in the model SAAS (software as a service) and providing advice on e-commerce, through the vertical platforms, online advertising and payment.
• Head of e-Commerce Business Unit, in charge of sales, after sales, partnership program, contact center and implementations virtual stores projects.
• Increased 60% of subscribers revenue compared with 2013 year.
• 2014 and 2015 revenue and ebitda goals reached.
• Create contact center structure in charge of technical support, sales, after sales and collect operations.
• Define and implement customer service area, with Key Accounts, that support 5% of vip customer, that response for 30% of revenue.

São Paulo Area, Brazil

Atual is a group formed by companies PAIT Consultants and Atual Technology and Management Cards, a leading Management and Public Transport Operation, developer and business systems with pre-paid cards for public transportation in Latin America since 1994. We have a extensive experience in the region with projects implemented in Brazil, Venezuela, Colombia.

Recife - PE

• Financial transaction processing Company that provides a banking correspondent technological solution to one of the most important private banks in the country.Achievements:
• Implemented the commercial start-up of VANBP, in order to provide the relevant banking solution to one of the largest private banks in the country, reaching revenues of R$ 1.4 million in 18 months. The success of such.

São Paulo Area, Brazil

• Business Unit from CSU CardSystem, specialized in Contact Center, with annual revenues of R$ 145 million. TIM, Claro, TVA, NET, CARREFOUR, HSBC, PORTO SEGURO are the main customers.Achievements:
• Expansion of Customer Service operations with 300 positions, for a company in the cable TV business. This expansion led to an increase of R$ 560,000 in monthly revenue by CSU.Contact and a 58% increase in revenue from.
• Restructuring the areas of Operational Planning, Quality and Training in CSU.Contact, including redesign of all procedures. Reversed the losses of the company's largest client, achieving a net profit of R$ 260 thousand.
• Led the transference of large clients of CSU.Contact to new a operating site, with more than 1,000 positions. Reduced in 1.5% the total flat business costs, generating savings amounting to 1.4 million / year. In 05.

São Paulo Area, Brazil

• A Company from the Hypercom U.S. Group with annual revenues of R$ 46 million. Company acts with terminal (POS) sales, maintenance, call center and logistics. Main customers: CIELO (Visanet), Redecard, Amex and.
• Introduce a new logistic model, with monthly turnover of 500,000 terminals for support to the largest provider of credit card operations across the country. Therefore, NetSet/Hypercom’s annual revenue was tripled.
• Created a structure of operational key accounts managers in Hypercom/NetSet, providing a customized service to customers. This new structure eliminated contractual SLA's penalties in the amount of R$ 80 thousand / month.

Porto Alegre Area, Brazil

Company specialized in capturing and processing financial transactions and credit charge for mobile phone. Major Clients: TIM, OI, CLARO, VIVO, BANRISUL e SOROCRED.Achievements:Restructured the operations department of GETNET Technology, creating a Field Technician Service, Contact Center, Logistics, Technical Support and Business Establishments.

Recife Area, Brazil

• Company specialized in capturing and processing financial transactions and credit charge for mobile phone. e-Capture and was acquired by Hipercard in 2005.Achievements:
• Implemented the areas of Operations and Finance as part of e-Capture start-up. In 10 months, the company became credit card management company of the Northeast, processing 1.5 million transactions / month, representing.
• In e-Capture, deployed technology solution selling mobile recharge to one of the most important supermarket groups in the Northeast, in partnership with mobile operators throughout the country. Upon the success availed.

Education record

Bacharelado Em Ciência Da Computa

Bachelor, Computer Science

Specialist, Information Technology

Digital Marketing Strategic Management, Marketing Digital, Certification

Strategies in Digital Marketing; Digital Marketing Planning; E-Branding; SEO - Search Engine Optimization; Google Analytics; Google.

Digital Marketing And E-Commerce Management, E-Commerce/Electronic Commerce, Certification

Disciplines: Market Analysis, Tools and E-Commerce Cycle; Technology and E-Commerce Platforms; Design and Usability; Business Strategy for.

Certification, E-Commerce/Electronic Commerce

Specialist, Executive Development Program

Specialist, Management Model Enterprise Implementation Program

Specialist, System Analisys

Especialista Em Tecnologia Da Informaçã, Information Technology