André Mota Email & Phone Number

Porto, PT

Ensure that the customer experience team works in collaboration with all other business functions, consistently delivering great end-to-end customer experience across stages, channels, and touchpoints in the customer journey. Enable consistent feedback practices within the Customer Office to derive meaningful insights for improvements, and execute aligned.

CX domain expert and thought leader, keeping up with industry trends and best practices;Drive Customer Experience in alignment with the OutSystems Support service delivery strategy and the overall customer journey;Champion opportunities to consistently improve the OutSystems Support service delivery experience;Help drive customer retention, reduce churn.

Review and identify areas for improvement leading to operational efficiency, process optimization and field acceleration (channel enablement tools, process, and programs) to grow partner experience and productivity.Drive the creation of cross-functional end-to-end channel operations plan to support the business.Standardize and automate reporting to channel.

Singapore, Portugal

Act as SME in the use of Partner Relationship Management tools.Discover competitors' partner tools and benchmark OutSystems PRM tools strategy. Analyze and document OutSystems Partner's journey and internal processes.Own and prioritize the Digital Roadmap of all applications aligned with Partner Operations strategy and in tandem with the OutSystems Channel.

Singapore

On-board and enable new partner development teams;Engage with partners to drive their proficiency growth and training completion of learning paths and certification programs;Drive success and referenceability of partner projects;Deliver and promote technical advisory and evangelization sessions to leverage partners technical expertise.Manage the Partner.

Lisbon Area, Portugal And Singapore

Translate business requirements into viable and scalable applications;Design and build a functional and technical system architecture based on business needs and drivers;Design third-party integrations, being the technical point of contact;Responsible for solution non-functional requirements like solution performance, scalability and security;Manage tasks.

Lisbon Area, Portugal

Development of scenarios, use cases, and high-level requirements capture based on business processes and market research;Evaluation of proposed solutions feasibility;Interaction with customers to define, design and ship new releases;Management of an agile software engineering environment (with source control, release cycle, continuous deployment).Analysis.

Lisbon Area, Portugal

Data analysis and production of data models for new systems and new features of existing systems.Analysis and design of workflows and case management information systems.Production of use cases covering case management and content management scenarios.Analysis, implementation, integration, deployment and configuration of systems.Conception and.

Porto Area, Portugal