👋 As a Customer Experience strategist and part of the Customer Success leadership team, I work closely with cross-functional leaders to identify and remove friction on OutSystems customer journeys, turning them into remarkable ones - maximizing platform consumption, unlocking ARR expansion, and building a strong culture of OutSystems promoters.🎯 I collaborate with cross-functional teams to drive the success of key public-facing digital assets, including the Partner Center, Support Portal, and Customer Portal. Our collective efforts focus on enhancing user experience, streamlining processes, and strengthening relationships with partners and customers. Together, we ensure that these platforms not only meet but exceed the needs and expectations of our diverse user base, contributing to the overall growth and success of OutSystems.💪 I have been working on operational efficiency and customer digital experience, across multiple organizations and customer personas - starting with the sales partner journeys as part of the Channel Operations team, then moving to Support and working on the incidents/configurations/questions micro journeys - developing self-service capabilities and ticket deflection based on Large Language Models. Currently, in the Customer Success group, I am expanding to the broader platform adoption macro journey. I am mostly focused on key transformation initiatives ensuring alignment, sponsorship, and execution. I also enjoy the challenge of creating and growing a diverse team that focuses on customer outcomes.