Mark Dearmon Email & Phone Number

Boston, Massachusetts, Us

Boston, Massachusetts, Us

Leveraging experiences with disruptive technologies and customer program engagements, I focus on ensuring the transformational capabilities of the platform are aligned to strategic objectives across a global footprint. Working with customer leadership and Business / IT delivery organizations to plan and execute activities executed across continual 90-day roadmaps. • Drive planning, adoption & execution of Low Code / Gen AI technologies to targeted outcomes and business value• Identify targeted ROI and ensure value is achieved • Design and plan customized CoEs and Scaling strategies• Provide guidance and best-practices on build teams & collaborations through strategic workshops• Cross-sell / upsell platform offerings • Perform ongoing internal CSM enablement

Boston, Massachusetts, Us

• Design of global enablement program support enterprise engagement and guidance through the customer journey lifecycle• Mentor and coach Customer & Technical Success individuals on Enterprise Adoption best practices, communications and organizational scale with the OutSystems platform• Drove continuity of strategic messaging on adoption approaches, methods and ROI model

Boston, Massachusetts, Us

• Designed and Led Enterprise Software Adoption Programs and Strategic Adoption workshops for enterprise programs supporting and organizational scale • Coordinated cross-functional definition and development of new Business & IT collaboration orchestration and Innovation/Ideation, Architecture, Development, UX/UI, Testing & DevOps• Sold and piloted new strategic Services and provided strategic deal support and guidance to the Sales organization • Mentored and coached many internal groups and partners on enterprise adoption and organizational scale

Boston, Massachusetts, Us

• Define and shape customer organizational adoption and roadmaps• Foundational Center of Excellence (CoE) design and transformation strategies• Plan Success Criteria through the customer adoption journey• Shape platform portfolio planning aligned with customer strategic and project objectives

Boston, Massachusetts, Us

• Direct multi-project portfolios, providing hybrid native online/ offline mobile and cloud-based web applications• Deliver full Agile-based application lifecycle delivery, leading scrums, leveraging OutSystems disruptive low-code platform• Provide UX guidance, product / team backlog management and financial oversight• Support and plan 6-12 month application roadmaps, product ownership with focus on customer strategic objectives• Drive continuous improvement of Agile-methodology components, processes and roles • Objectives & Key Results (OKR) Champion

Amsterdam, Nl

Primary Responsibilities:• Deliver compelling omni-channel cloud-based desktop & mobile digital banking solutions with intense Customer Success focus • Lead customer-engineering mobile banking delivery organization to create and deploy unique digital banking solutions from prototypes to final product including validation • Grow Professional Services revenues to portfolio / planning targets and passionately recruit and mentor top-notch delivery teams• Collaborate with Sales & Engineering for new product features, capabilities and product roadmaps• Incubate and grow existing and new revenue streams through application portfolios (US training, managed services, Technical Account management)• Coordinate resource planning with UX designers, Front-End & Integration Engineers, Automated Test engineers, Solution Architects, DevOps and Agile Product Owners • Drive continuous improvement of project processes using Agile methodology including test-driven development / delivery, continuous integration and automated testing supporting Cloud and PaaS solutions

Paris, France, Fr

Delivery Strategy with Digital Services Transformation with focus on:• Omni-Channel eCommerce, Mobile, SaaS/PaaS, Analytics & legacy investment solutions• IT-Business strategies to address Disruptions from the Customer-Centric competitive landscape• SAP / Hybris delivery transformation planning and design• Cross-organization, Agile evangelist on methodology, collaboration and adoption• Leveraged broad background in planning technological change reflecting the Empowered Customer and its' "Outside In" foundation • Guidance on targeted short-term objectives (people, process & technology from cross-organization gap analysis) towards achieving longer-term evolutions

Dublin 12, Dublin, Ie

Loved my nearly 6 years at Openet -- wore a lot of hats from Managed & Professional Services leadership to directing multiple engineering teams. I enjoyed the dynamic nature of the company and the opportunity to help drive the company in a number of different areas.In this role, I drove change in Openet delivery through innovation adoption and technology incorporation, communicating Openet’s Cloud vision and concept for commercialization roadmap activities (AWS / OpenStack). Lead Openet's initiative transitioning core products to leverage emerging Cloud infrastructures with (PaaS) and resulting enhanced solution architecture capabilities including next-generation delivery, SI-partner growth strategies and creation of new revenue stream from Big Data-enabling designs.

Dublin 12, Dublin, Ie

Lead heterogeneous expert teams designed to support critical Core Engineering product-delivery activities and customer-facing, global client project collaboration leveraging a real-time Policy Management, Charging and mediation capabilities. Expert teams included Oracle Database experts, Solution Performance Engineering, Pre-Sales Proof-Of-Concepts prototypes, Solution Consulting / Capacity Planning and global training of Openet University. Shared Services modeled a "follow-the-sun" organizational concept with a team of 65 people spread across in Dublin, Cairo, Kuala Lumpur, United States and Sao Paolo.

Dublin 12, Dublin, Ie

Built a new business line for Openet providing full-suite solutions offering, originating with customized development for specific business rules through sustained production support and managed environments.This new business line grew revenue from inception to $12M in 2 years, including building of team from 1 to 40+ based in in Kuala Lumpur, Sao Paolo, Atlanta and Seattle. Organizational focus on capturing new strategic delivery programs to drive increased revenue and enhanced efficiencies thru global teams for realization of new programs. Initiatives included centralized offices of excellence (CoE) reflecting Operational Management, Solution Architecture, Automated Test and Performance Test Services and continual Application Sustainment.This highly-technical global delivery team delivery daily with massive transactional processing architectures, upwards of 10B+ events per day on large HP / Sun systems. Mark leveraged strong client-relationship skills to create marketing materials for both internal and customer-facing audiences, global pre-sales support and solution architectures leadership.

Lowell, Ma, Us

Professional Services Practice Director responsible for $10M budgeted revenue targets, including managing a team of 20 including technical architects, Program / Project Managers and Subject Matter Experts. Wrote and approved all commercial and services agreements, including financial profiling and forecasting supporting financial controls.

Multi-project implementation and coordination with leading-edge product suites (Home / Networking Management), WAN-based TR-69 frameworks and subscriber technical self-assistance solutions with strategic customers such as Bell Canada, Bellsouth and Verizon.

Direct liaison between client executive-level management team and SupportSoft's Global Services Group. Responsible for all aspects of implementation execution including approval of business case, negotiation of SOWs, short / long-term forecasting, P&L and project execution. Clients included Charter Communications and TimeWarnerCable

San Francisco, Us

Real-time billing application platform for the mobile wireless CSP market. Portal's vision was to disrupt the billing industry with a platform based upon open standards and APIs. Over my nearly 5 years at Portal, I fulfilled a number of initiatives, including Solutions and Product Marketing management, NAR / Caribbean Professional Services Practice and Technical Account Management. My time at Portal Software confirmed what an enthusiastic, dedicated and focused group of people can accomplish in a short amount of time.• Identification and categorization of key implementation and product development milestones, including partner-based coordination for product-centric co-marketing efforts.• Definition, development and delivery of strategic sales/marketing programs targeting improvements in return-on-investment and reductions in ongoing cost-of-operations • Developed global sales training and curriculum through Solution Value Selling, highlighting platform capabilities over the competition, delivery methodology and customer success stories • Definition of global market strategies for worldwide telecommunications providers (emerging and established), including programs, communications, collateral and training for internal sales groups and external partners

San Francisco, Us

• Responsible for all aspects of the practice execution including approval of business case and cost/benefit analysis, estimates, budgets and profit/loss, staffing and execution• Assembled the US and Caribbean practice from onset to ultimately a 17+ member group consisting of Senior Project Managers, Senior Consultants, Analysts and dedicated recruiters. Skillset includes Java, C++, C, CORBA and multi-database design & architecture and open systems development• Negotiated and executed binding SOWs consistent with revenue goals for PSG, customer-retention goals of Portal Sales/Marketing and project goals of clients • Direct liaison between client executive-level management team, Portal’s Professional Services Group, third-party system integrator and Portal’s Engineering Division. Provided oversight on project planning, application delivery mediation and overall system architecture (full life-cycle support) • Performed duties within Portal’s engineering group specifically providing developmental expertise within the high-performance OLTP database architecture areas