Single point of contact for clients, local partners and operations, service relationship and product delivery teams operating in the EMEA, AMERICAS and APAC regionsManage multinational implementation projects of ADP Streamline across client organization using PMP methodology by planning, monitoring, and tracking project milestonesLiaising between client and internal/external partners to ensure project delivery on timeDevelop action plans and solving potential issues that may prevent the satisfactory and timely completion of the global implementationManage the Client relationship and satisfaction at headquarters level during the implementation phase

In charge for the new client Allocation process and Client at Risk project.Contributing and supporting business unit productivity on multiple areas.Developing new processes to ensure high quality services that result in client satisfaction.Authorizing and managing Service Review for the clients across all regions.Coordinating offshore associates to optimize service quality and client experience.Working with other business units for improving and/or developing better methods to increase quality and efficiency in the SRM department.Building and delivering team stats, reports, trainings and presentations for the SRM´s worldwide

Successfully maintaining the product offering for different HP Store CountriesMain contact for consultancy and guidance for the Content Managers Setting in place the most optimal catalog structureI improved the support provided for sales teamOffered maintenance for customer requirementsDrive deal approval for store offeringPilot price control executionSuccessfully manage issue escalations and drive resolution to meet SLAManage NPI, EOL and Reports on product pricing and contentAccountable for quality and availability of store offeringsAttended and preparing best practice sessionsImproved the method of generating different reports on the team's activity based on business requirementsProvide training to new team members

Responsibilities: Responsible for maintaining the product offering for different HP Store Countries. Provide consultancy and guidance to Content Managers on most optimal catalog structure. Provide support for sales team and offer maintenance for customer requirements. Drive deal approval for store offering. Pilot price control execution. Manage issue escalations and drive resolution to meet SLA. Manage NPI, EOL and Reports on product pricing and content. Accountable for quality and availability of store offerings. Generating different reports based on business needs.

Responsibilities: Managing written cancellation requests. Contract renegotiation. Develop new strategies for customer retention activities. Respond to customer queries and address service complaints in a timely manner. Work with Sales Manager in implementing sales promotion activities. Study, analyse and report on customer feedback methods (e.g. business reviews,complaints) relative to products, services and innovation. Interact closely with various business units to develop objectives.

Responsibilities:Perform customer negotiations.Pursue contracts that are soon to be expired and reach customers for renewals.Bringing solutions in order to maintain the clients level of satisfaction.Build positive working relationships with customers for repeat businesses.Explain customers about new products and benefits.Identifying opportunities for keeping the customer interested in the company's products.Elaborating written response based on well-established working procedures to keep the clients informed of any changes.Attaining the always increasing monthly target.

Responsibilities: Presenting products from certain brands and their unique characteristics. Direct interaction with all types of clients. Identifying the customers needs and wishes. Managing stock on all products.

Responsibilities: Gathering field data concerning a project for Bucharest. Organizeing results based on different criteria then fit the information into patterns. Presenting the research conclusions.