Andrei Gogoase Email & Phone Number

Markham, Ontario, Canada

Markham, Ontario, Canada

• Managed tickets from customers using JIRA. • Created Solution documents, QA documents, Bug Reports, and Test Cases to help clients solve issues experienced in ERP System. • Used Harvest to track and organize time spent on projects. • Worked with ERP software to improve the system to better serve clients by offering custom tailored solutions. • Used SharePoint, Slack, and Microsoft Teams to organize workload, meetings and communication with co-workers.

Mississauga, Ontario, Canada

• Created Dashboards in Excel to analyze discrepancies in sales from previous months.• Looked at market trends for different cell phones for upcoming promotions.• Created reports using analytics software to showcase market share of Bell vs competitors. • Worked with Adobe Photoshop to create various graphics for PowerPoint presentations to showcase upcoming promotions.

Toronto, Canada Area

☆ Solved problems in a fast-paced, changing environment, seamlessly coordinating and completing all documentation. Maintained databases in a high-volume environment which demanded multitasking and prioritizing versatile needs.✅ Brought on board to assist with the design, development, and implementation of information systems business solutions. ✅ Tested new application systems and maintained and supported the existing system; kept and maintained IT documentation. ✅ Generated training materials & trained users on best methods for system use and maintenance. ✅ Developed and maintained custom reports➡️ Compiled and collated critical business documentation outlining business processes and procedures for improvement, recommending best fit solutions to address key customer obstacles. ➡️ Analyzed and documented business process models, detected process gaps, and addressed information flow issues in support of new product and business development. ➡️ Implemented new technology solutions; trained clients how to utilize new technology to reach their business goals. ➡️ Analyzed company’s business requirements and processes through document analysis, interviews and workflow analysis. ➡️ Implemented different levels of testing to verify company’s business need. Developed client’s business requirements and test scripts. ➡️ Tested new application systems and maintained and supported the existing system; kept and maintained IT documentation.➡️ Developed and maintained custom reports by using various reporting tools.

Toronto, Canada Area

✅ Assisted in the facilitation of full cycle accounting process, including accounts receivable and payable. Was involved with managing outgoing bills and invoices on behalf of the company including but not limited to utility payments, product/inventory invoices, employee expense accounts and reimbursements➡️ Processed invoices and payments, worked with a cross functional team to develop a new ERP purchasing feature, as well as trained the key stakeholders of the company on the new ERP purchasing feature.➡️ Prepared bills and invoices for sales and services rendered listing information, including description of the product/service, date of the transaction, price, fees/shipping charges, and discounts applied.

Ontario, Canada

✅ Managed a high-volume workload within a deadline-driven environment; served an average of 100 customers in any given week; consistently met performance benchmarks in all areas. Resolved customer complaints, and de-escalated conflicts➡️ Provided unwavering customer care and support in a professional and courteous manner to new and existing clients.➡️ Managed customer escalations for conflict resolution and ensured quality assurance and customer satisfaction.➡️ Demonstrated excellence in resolving problems and concerns in a consensus-building manner.

Bachelor Of Commerce (Business Technology Management), Business Technology Management

Advanced Diploma In Business Administration (Business Operations Management)