- Management of Core Field KPIs for LATAM Market to ensure the success of the operation ( Recurrence, Long term pending , quality index , parts availability)- Standardize and Introduce new policies, process related to Technical Support and Field operation to ensure a healthy operation- Identify best practices and work together with Global team to ensure implementation in the region Support all NPI process for Costumer Service- Support all Technical and Quality issues related to each LATAM region- Manage and interface directly with each operation Manager in region- Audit ,correct and improve current field operation processes- Leadership of a regional project to consolidate back office operation of seven subsidiaries in just one country, to gain on productivity, process standardization and cost reduction- Implementation of several standard process (diagnostic , repair, triage, field support) and new tools in all LATAM subsidiaries to improve process,KPIs and impact in customer satisfaction- Support B2B operations

•Development and implementation of global product development process, being the global representative and leader for the Service Enginerring role of 5 different regions (Latin America,North America, India and Europe) • Management of P&L and cost reduction projects focusing in the financial return • Global leader of the Continuos improvement Service Enginering process • Coordinator of a team of analist,interns and Assistants of the service engineering area • Management of home appliances NPI projects – national, OEM and Trans Regional – Laundry/Cooking/DishWasher/ representing the Consumer Care area during the product development • Identification and monitoring of field requirements, translating and implementing the consumer needsthrough technical analysis(serviceability),field and quality data base analysis, consumer inputs • Participation in the development and structuring of the parameters, metrics and work process of product development designs, according to the service strategy • Conduct some Customer Service forums (Preview Mettings) where the decisions and main recommendations of the customer service and engineering area are taken for each one of the new projects • Parts analysis focused on communalization for new products, to reduce spare part stock and help indirectly on free cash flow company targets•Cost management of NPI Service Engineering projects that affects all the customer service

Test and optimization different sample preparation methods for EBSD examination in a scanning electron microscope (SEM), e.g. mechanical/chemical polishing, electro polishing and ion sputtering. Development of methods for accurate partitioning of phase constituents in steels, and the efficient partitioning must be closely related to the intrinsic properties of phase constituents, and so should not depend on additional factors as contamination, sample preparation or grain orientation.

Conduct a project about the application of steel, assisting in the process control parameters, determining and ensuring the required properties (such as mechanical properties of materials).Analyses using techniques of structural characterization of steel, chemical composition of steel, metallographic preparation of samples, electron microscopy to analyze the samples.Implement and maintain a quality management system to ensure adherence to the parameters and market requirements within the policies set by the company.Define and implement a system of corrective action in cases of deviation from procedures or when it identified a need for some modification in procedure.

Preparation of technical information for Authorized Services Network, in order to make it able toperform maintenance on the products marketed by Multibras.Participating in the analysis of products with a focus on service (serviceability) , cost out of warranty (COST Serviceability), participating in the process of developing new products in projects group or multi-functional strategic planning. Help the analyst in the critical analysis, FMEA, in field tests and integrated analysis and monitoring of field failures together with the Industrial Units and Technology Centers.