Wilson Andres Obando Email & Phone Number

Colombia

Colombia

Amsterdam, North Holland, Nl

San Francisco, California, Us

Managing technical initiatives which require alignment and collaboration among teams. Serving as a designated single-threaded and end-to-end program driver/owner, ensuring cross-functional programs, maintaining their momentum to deliver business outcomes.Development of program plans and management of all phases of the program from kick-off to delivery via communication and collaboration for the Product teams and its development team(s).Serving as an interface with the leads, APMs, engineering and product owners to create transparency on program dependencies, issues, risks and status. Interfaces with other TPMs for cross-functional programs.

Boca Raton, Florida, Us

Responsible for guiding teams to be self-organizing using Agile/Scrum practices to complete their commitments related to delivery of industry-leading SaaS products and web service platforms. Build and sustain an environment that supports the Agile Manifesto and its principles. Support the teams removing impediments and facilitating their work. Also provide assistance with internal and external communication by promoting transparency and information radiators. Support Product Owners with backlog refinement.

Hoboken, New Jersey, Us

Responsible for managing NICE professional services projects during the implementation and configuration of software solutions to record, store and retrieve data through any channel, including voice, chat, email, video, social networks, integrating them with different telephone services such as Cisco, Avaya, Genesys, and the subsequent activities for start-up with customers.Work with clients and internal teams in the compilation of requirements, data and supervision of the creation of the specification’s documents of the Projects, Configuration and Implementation Documents, including the Test Plans in new projects and initiatives.Involve with the client during the implementation phase of Project Management and in later phases, delivering projects with high standards and high quality, on time, within budget and in compliance with the scope.• Install and configure Nice system software remotely in different locations• Provide appropriate assistance and support to any technical matter on the NICE implementation.• Working on NICE system infrastructure such as voice recording, screen recording, applications and storage centers.• Integrate NICE product with different integration such as Cisco, Avaya and Genesys.• Troubleshooting NICE software over windows operating system, and IP telephony.• Carry out systems testing in order to provide customer satisfaction.• Manage customer relationship with appropriate communication.

Shenzhen, Guangdong, Cn

Project / Team Leader for IT infrastructure support and implementation, configuration and coordination for Colombia offices.IT infrastructure Support for the company systems at its offices in Colombia.Voice Network, VoIP Management, IP-PBX, Huawei, Avaya, Cisco.System Administration: Servers, virtualization in Windows and Linux for different applications.Software, e-flows, Business Development Tools (BD).Audio and video conferencing systems (telepresence).CCTV (closed circuit TV) implementation

Weston, Florida, Us