Andre Smith Email & Phone Number

Provide Technical Desktop Support for the U.S. Army Space Missile Defense Command {CIMS Contract}; military, civilian and contracted employees. (Tier II Desktop Support)Prepare request for Thin Client deployment and distribute newly imaged machines to users. Maintain Altiris Deployment Console and ensure file management for future follow-up terminal support. Administer necessary arrangements for travel so that systems will be readily available for customers while off-site and… Show more Provide Technical Desktop Support for the U.S. Army Space Missile Defense Command {CIMS Contract}; military, civilian and contracted employees. (Tier II Desktop Support)Prepare request for Thin Client deployment and distribute newly imaged machines to users. Maintain Altiris Deployment Console and ensure file management for future follow-up terminal support. Administer necessary arrangements for travel so that systems will be readily available for customers while off-site and assist customers with supports on work sites.Assists in preparing and reviewing system and security upgrades on an as needed basisImaging Hewlett Packard Thin Clients on Unclassified (NIPR) and Classified (SIPR) machines.Assists in planning and conducting security vulnerability prevention/assessment procedures for threats and physical security of government and personnel information and property. Recommend and provide support when users purchases supplies and equipment in which in require either installation of follow-up support.Input all trouble ticket request into automated Altiris ticketing system and provide solutions a wide variety of problems or situations.Install Thin Clients and Thick Clients (Citrix) for the (U.S Army Space and Missile Defense Command) for unclassified and classified networks.Prepare documentation for immediate managers for their weekly status reportsSetting up e-mail accounts (Microsoft Outlook 2003); Printer mapping; assist with other computer related issues. Using Altiris Deployment Console for Imaging, Connecting Remotely for Desktop Support; also utilizing Citrix Management Console and Dameware NT to remote in to users.Support a full range of hardware and software applicationsDiagnose system failures to isolate the source of problems between equipment, hardware components, and software applications. Implement corrective actionsCurrently obtain a Secret Clearance. Show less

CIMS Contract}; military, civilian and contracted employees. (Tier II Desktop Support)Prepare request for Thin Client deployment and distribute newly imaged machines to users. Maintain Altiris Deployment Console and ensure file management for future follow-up terminal support. Administer necessary arrangements for travel so that systems will be readily available for customers while off-site and assist customers with supports on work sites.Assists in preparing and reviewing… Show more CIMS Contract}; military, civilian and contracted employees. (Tier II Desktop Support)Prepare request for Thin Client deployment and distribute newly imaged machines to users. Maintain Altiris Deployment Console and ensure file management for future follow-up terminal support. Administer necessary arrangements for travel so that systems will be readily available for customers while off-site and assist customers with supports on work sites.Assists in preparing and reviewing system and security upgrades on an as needed basisImaging Hewlett Packard Thin Clients on Unclassified (NIPR) and Classified (SIPR) machines.Assists in planning and conducting security vulnerability prevention/assessment procedures for threats and physical security of government and personnel information and property. Recommend and provide support when users purchases supplies and equipment in which in require either installation of follow-up support.Input all trouble ticket request into automated Altiris ticketing system and provide solutions a wide variety of problems or situations.Install Thin Clients and Thick Clients (Citrix) for the (U.S Army Space and Missile Defense Command) for unclassified and classified networks.Prepare documentation for immediate managers for their weekly status reportsSetting up e-mail accounts (Microsoft Outlook 2003); Printer mapping; assist with other computer related issues. Using Altiris Deployment Console for Imaging, Connecting Remotely for Desktop Support; also utilizing Citrix Management Console and Dameware NT to remote in to users.Support a full range of hardware and software applicationsDiagnose system failures to isolate the source of problems between equipment, hardware components, and software applications. Implement corrective actionsProvide IT support for High Ranking Military Officers. Coordinated, enhanced, and facilitated the deployment of the new Desktop Image upgrade Show less

Duties: Led and coordinated a cross-functional design team; maintained a goal-oriented environment while facilitating boundary questioning and creative thinking. Designed and optimized original sites graphics and navigational elements.Designed visual materials, interpreted, and created promotional graphics for diverse business customers. Conferred with customers and assisted in transforming intangible concepts to finished product.Partnered in user-interface design; contributed… Show more Duties: Led and coordinated a cross-functional design team; maintained a goal-oriented environment while facilitating boundary questioning and creative thinking. Designed and optimized original sites graphics and navigational elements.Designed visual materials, interpreted, and created promotional graphics for diverse business customers. Conferred with customers and assisted in transforming intangible concepts to finished product.Partnered in user-interface design; contributed to content, layout, navigation, and interaction flow. Show less

Provided end-user support and technical troubleshooting.Installed Thin Clients and Thick Clients (Citrix) for the (Missile Defense Agency) Assisted in installing fiber optic cable and terminated fiber optic cables for the classified network..Contributed in the Windows XP Migration for the Missile Defense Agency. Setup e-mail accounts; Printer mapping; assisted with other computer-related technical issues as well.

Provided end-user support and technical troubleshooting.Installed Thin Clients and Thick Clients (Citrix) for the (Missile Defense Agency) Assisted in installing fiber optic cable and terminated fiber optic cables for the classified network..Contributed in the Windows XP Migration for the Missile Defense Agency. Setup e-mail accounts; Printer mapping; assisted with other computer-related technical issues as well.

Provided end-user support and technical troubleshooting.Installed Thin Clients and Thick Clients (Citrix) for the (Missile Defense Agency) Assisted in installing fiber optic cable and terminated fiber optic cables for the classified network..Contributed in the Windows XP Migration for the Missile Defense Agency. Setup e-mail accounts; Printer mapping; assisted with other computer-related technical issues as well.

Delivered and transfered computer equipment from offices or buildings; ensured that computers are connected to the network and ports are activated.. Ensured that IP addresses are assigned to computers that are transferred.Setup IP addresses statically; consulted closely with network administrators and network engineers.Installing printers and printing out configuration sheets.Engaged in troubleshooting and problem solving while prioritizing order of most critical.Desktop… Show more Delivered and transfered computer equipment from offices or buildings; ensured that computers are connected to the network and ports are activated.. Ensured that IP addresses are assigned to computers that are transferred.Setup IP addresses statically; consulted closely with network administrators and network engineers.Installing printers and printing out configuration sheets.Engaged in troubleshooting and problem solving while prioritizing order of most critical.Desktop support using Windows OS, (NT, XP), Macintosh OS.Performed tasks using my extensive knowledge of PC hardware, printers, operating systems, software. Brought unused equipment back to warehouse so that equipment can be reassigned to other customers. (Computers, Laptops, Docking Stations, Monitors, Printers, Zip Drives, etc.)Provided these services for Redstone Arsenal contractors and Intergraph Show less

Nicole Canter - 2563192832Delivered and transfered computer equipment from offices or buildings; ensured that computers are connected to the network and ports are activated.. Ensured that IP addresses are assigned to computers that are transferred.Setup IP addresses statically; consulted closely with network administrators and network engineers.Installing printers and printing out configuration sheets.Engaged in troubleshooting and problem solving while prioritizing… Show more Nicole Canter - 2563192832Delivered and transfered computer equipment from offices or buildings; ensured that computers are connected to the network and ports are activated.. Ensured that IP addresses are assigned to computers that are transferred.Setup IP addresses statically; consulted closely with network administrators and network engineers.Installing printers and printing out configuration sheets.Engaged in troubleshooting and problem solving while prioritizing order of most critical.Desktop support using Windows OS, (NT, XP), Macintosh OS.Performed tasks using my extensive knowledge of PC hardware, printers, operating systems, software. Brought unused equipment back to warehouse so that equipment can be reassigned to other customers. (Computers, Laptops, Docking Stations, Monitors, Printers, Zip Drives, etc.)Provided these services for Redstone Arsenal contractors and Intergraph Show less

Duties: Monitored inbound/outbound shipments.Requisitioned transportation from freight carriers to ship plant products.Read shipping orders to determine quantity and type of transportation needed. Contacted carrier representatives to make arrangements and to issue instructions for loading products. Annotated shipping orders to inform shipping department of loading location and time of arrival of transportation. Performed other clerical tasks, for example typing and mailing… Show more Duties: Monitored inbound/outbound shipments.Requisitioned transportation from freight carriers to ship plant products.Read shipping orders to determine quantity and type of transportation needed. Contacted carrier representatives to make arrangements and to issue instructions for loading products. Annotated shipping orders to inform shipping department of loading location and time of arrival of transportation. Performed other clerical tasks, for example typing and mailing bills, typing correspondence, and keeping files.Performed diagnostic tests on V-8 and V-6 diesel engines. Enhanced throughput time by strengthening the product malfunction process. Resolved product failure issues. Accompanied colleagues in surpassing our pre-established throughput metrics. Show less

Monitored inbound/outbound shipments.Requisitioned transportation from freight carriers to ship plant products.Read shipping orders to determine quantity and type of transportation needed. Contacted carrier representatives to make arrangements and to issue instructions for loading products. Annotated shipping orders to inform shipping department of loading location and time of arrival of transportation. Performed other clerical tasks, for example typing and mailing bills… Show more Monitored inbound/outbound shipments.Requisitioned transportation from freight carriers to ship plant products.Read shipping orders to determine quantity and type of transportation needed. Contacted carrier representatives to make arrangements and to issue instructions for loading products. Annotated shipping orders to inform shipping department of loading location and time of arrival of transportation. Performed other clerical tasks, for example typing and mailing bills, typing correspondence, and keeping files.Performed diagnostic tests on V-8 and V-6 diesel engines. Enhanced throughput time by strengthening the product malfunction process. Resolved product failure issues. Accompanied colleagues in surpassing our pre-established throughput metrics. Show less

Supported health care clients with information regarding their health care plans or coverage.Strong involvement with supervisors to resolve health care plan concerns.Contributed ideas and efforts to expedite customer call length and satisfaction.Explained insurance program to clients and dependents.Answered questions regarding benefits, for example pension and retirement plans, and group insurance, for example life, hospitalization, and workers' compensation.Center for… Show more Supported health care clients with information regarding their health care plans or coverage.Strong involvement with supervisors to resolve health care plan concerns.Contributed ideas and efforts to expedite customer call length and satisfaction.Explained insurance program to clients and dependents.Answered questions regarding benefits, for example pension and retirement plans, and group insurance, for example life, hospitalization, and workers' compensation.Center for the Developmental Learning; Assisted with personal care and activities for patients with mental and physical disabilities.Provided routine care as assigned on individual care plans.Supported patients with providing transportation to appointments and recreational assignments. Show less

Duties: Performed laboratory data entry tasks. Documented or recorded all laboratory results or analysis in AS-400 system.Compared data entered with source documents, or re-entered data in verification format on screen to detect errors.Operated other data entry devices to enter data into computer or onto magnetic tape or disk for subsequent entry.Entered alphabetic, numeric, or symbolic data from source documents into computer, using data entry devices, for example keyboard or… Show more Duties: Performed laboratory data entry tasks. Documented or recorded all laboratory results or analysis in AS-400 system.Compared data entered with source documents, or re-entered data in verification format on screen to detect errors.Operated other data entry devices to enter data into computer or onto magnetic tape or disk for subsequent entry.Entered alphabetic, numeric, or symbolic data from source documents into computer, using data entry devices, for example keyboard or optical scanner.Aided in launching the improved data entry log-in system.Contributed in improving the data input system. Show less

Associate Degree, Web Development

Activities and Societies: Kappa Alpha Psi Fraternity, Inc. Phi Beta Lambda Business, Inc.

Associate Degree, Internet Webmaster