André Tapadas Email & Phone Number

Évora District, Portugal

Lisboa, Portugal

- Established enduring client relationships, fostering long-term partnerships and ensuring sustained customer satisfaction.- Facilitated the onboarding process for new customers, ensuring a smooth transition into our product and proactively addressing any initial challenges they encountered.- Cultivated client engagement by encouraging feedback, driving continuous improvement initiatives that enhance the overall customer experience.- Served as a pivotal link between clients and internal departments, collaborating with Compliance, Accounting, and Sales teams to address client requests and align our services with their business objectives.- Mentored a 10-member team. Led comprehensive remote training sessions, guided team members through various tasks, and provided ongoing support, enhancing individual performance and contributing to overall team productivity.

Lisboa, Portugal

- Performed meticulous analysis of financial transactions, applying KYC processes to ensure compliance with AML policies, preventing misuse of funds for illicit purposes.- Oversaw the full transaction process: from coordinating with clients to obtain documents for compliance to addressing delays by liaising with payers, implementing timely solutions for seamless transaction processing.- Provided daily support to clients on software functionalities, fostering collaborative relationships.- Fluently communicated in English, Portuguese, and Spanish daily, facilitating effective cross-cultural collaboration in a multilingual environment.- Successfully recovered thousands of euros erroneously refunded through strategic persuasion and persistent follow-up with clients, mitigating financial discrepancies.

- Consistently outperformed market benchmarks by employing a combination of Technical and Fundamental Analysis to identify ideal market conditions.- Optimized trading strategies through in-depth analysis of historical performance to achieve data-driven decision-making and robust risk management.- Designed automated trading algorithms to enhance trade execution precision and improve profitability of multiple trading systems.

Palmela, Setúbal, Portugal

- Developed a SolidWorks prototype for an automatic label dispenser in an auto parts assembly line.- Single handedly crafted each component of the full assembly using 3D CAD software, identified resource requirements and limitations, ensuring seamless integration with existing robots and machinery.- Managed dimensioning, tolerancing, material limitations, and sourced components from suppliers, ensuring every aspect was meticulously designed and fit for manufacture based on detailed 2D drawings.