Andrew Benoit Email & Phone Number

Cape Coral, FL, US

Cape Coral, FL

Florida, United States

Irvine, CA

• Spearheaded and managed the installation, end to end service delivery execution, profitability and client retention of assigned book of business. Responsible for meeting annual financial and budgetary needs.
• Exceeded 100% of goal for 4 straight years in internally rated performance / profitability metrics.
• Secured reference and retention of assigned clients to record highs of 90% and 98%, respectively.
• Constructed and implemented senior executive approved sales / marketing plan which attained top performance across 48 Labor Accounts, improving mail service penetration from 27% to 40%, increasing generic dispensing.
• Presented, consulted on and successfully converted 22 funds to proprietary Specialty pharmacy platform, increasing overall profitability for client base by 40%.
• Coordinated with 10 funds to more effectively manage Medical benefit through Prescription benefit, saving clients over $500,000 a piece in total benefit cost.

• Recruited, trained and managed team of 9 with charge to develop and maintain rapport and professional, working relationships with client facing teams and clients in order to identify and proactively address client.
• Owned and managed 120+ new installations, 400+ client plan changes, and 250+ open enrollment periods for nationally recognized client base with completely flawless results.
• Led team to complete all assigned projects with a flawless track record of customer satisfaction (zero post-install reworks and customer satisfaction level exceeding 90%.
• Architected and executed service action plans which ultimately won back client confidence and averted the threatened loss of major/Fortune 500 accounts including IBM, Conoco Philips, Cendant, and Intel.
• Managed gap analysis to identify and correct barriers / bottlenecks resulting in maximum efficiency and optimal customer satisfaction.
• Chartered and led training team to create comprehensive staff development and cross-training programs that provided detailed on-the-job training for over 200 multi functional operational employees.

Progressed through a series of increasingly responsible management assignments within various business areas. As Business Development senior manager, reviewed all client contracts/renewals and RFPs to ensure compliance with and communication of requirements/commitments among all operational areas. As Health Management senior manager, developed sales.