Andrew Benoit Email & Phone Number

Cape Coral, Fl, Us

Cape Coral, Fl

Florida, United States

Irvine, Ca

Spearheaded and managed the installation, end to end service delivery execution, profitability and client retention of assigned book of business. Responsible for meeting annual financial and budgetary needs; Coordinating and leading the team effort in product and service sales; Providing regular status updates to senior management ; Creating sales and marketing strategy and collateral relevant to client base; and producing, delivering and maintaining customized client reporting• Exceeded 100% of goal for 4 straight years in internally rated performance / profitability metrics. • Secured reference and retention of assigned clients to record highs of 90% and 98%, respectively. • Constructed and implemented senior executive approved sales / marketing plan which attained top performance across 48 Labor Accounts, improving mail service penetration from 27% to 40%, increasing generic dispensing rate from 59% to 68%, and decreasing overall drug trend from15+% down to 6%.• Presented, consulted on and successfully converted 22 funds to proprietary Specialty pharmacy platform, increasing overall profitability for client base by 40%.• Coordinated with 10 funds to more effectively manage Medical benefit through Prescription benefit, saving clients over $500,000 a piece in total benefit cost.• Implemented entire portfolio of sales/marketing/educational programs within client base, increasing overall patient satisfaction by 10+%.• Sold in and maintained Med D program for 15 funds bringing them into 100% compliance with the Center for Medicaid and Medicare Services.

Recruited, trained and managed team of 9 with charge to develop and maintain rapport and professional, working relationships with client facing teams and clients in order to identify and proactively address client requirements related to installation, service issues/trends and operational needs. Provided status updates to senior management of customer service and pharmacy operations and developed, managed, communicated, and resolved service action plans designed to rectify client-raised issues, meet unique client requirements and respond to operational-noted trends. Managed complex projects centered on driving continuous improvement via the elimination of process redundancies/ inefficiencies, utilization of technology/automated solutions, implementation of computer based training and creation of new or revisions to existing SOPs. • Owned and managed 120+ new installations, 400+ client plan changes, and 250+ open enrollment periods for nationally recognized client base with completely flawless results.• Led team to complete all assigned projects with a flawless track record of customer satisfaction (zero post-install reworks and customer satisfaction level exceeding 90%.• Architected and executed service action plans which ultimately won back client confidence and averted the threatened loss of major/Fortune 500 accounts including IBM, Conoco Philips, Cendant, and Intel. • Managed gap analysis to identify and correct barriers / bottlenecks resulting in maximum efficiency and optimal customer satisfaction.• Chartered and led training team to create comprehensive staff development and cross-training programs that provided detailed on-the-job training for over 200 multi functional operational employees.

Progressed through a series of increasingly responsible management assignments within various business areas. As Business Development senior manager, reviewed all client contracts/renewals and RFPs to ensure compliance with and communication of requirements/commitments among all operational areas. As Health Management senior manager, developed sales collateral for Medco program portfolio and served as product owner of digestive health program (with end-to-end product responsibility). As General Business Unit/Systemed manager/senior manager, directed account management of small clients (<5,000 lives), administering a portfolio of 350+ clients, in addition to providing sales support and transitioning customers into Medco’s newly created Systemed subsidiary.