Andrew Browne Email and Phone Number

Founded and operate a high-end restaurant in a small tourist town, specializing in authentic Vietnamese cuisine that delivers a unique dining experience. Committed to exceptional food quality and service, leading to outstanding reviews and a growing reputation among visitors. Developed and implemented menu offerings that showcase traditional home-cooked Vietnamese dishes, often overlooked in typical restaurants. Provide English training to all employees and prioritize the use of high-quality local produce and meats to enhance the culinary experience.

Leveraged WEBINT and OSINT methodologies to collaborate with cross-functional teams, aligning security strategies with business objectives to safeguard clients against reputational, operational, physical, and online threats. Monitored the online presence of major global companies, assessing risks to reputation, brand image, employee safety, and company assets, including threats from counterfeit goods and services. Consistently delivered high-quality intelligence outputs under time pressures while meeting Service Level Agreements.

Led a team of 8 receptionists while overseeing a staff of over 50 in one of the busiest hostels in Vietnam, facilitating the check-in and check-out of more than 100 guests daily. Enhanced guest experiences by providing information on local attractions and creating an engaging atmosphere cultivated by effective management. Managed operations across reception, tours, bar, and restaurant, including the rollout of new marketing and promotional materials. Collaborated with the town’s largest tour companies and local businesses to establish a successful hostel with a strong reputation for hospitality.

Worked as level 2 tech support for all customer services Shaw Communication offered such as cable, gateway, internet, and phone. Supervised over 350 support agents daily in a fast paced and rapidly changing environment. Dealt with mid level technical issues, nation wide outages and all escalations for both residents and local areas. Managed many different areas of the business from planning, telephony, engineering, networking sales and programming. Constantly learning new information and skill sets, as my team would need to learn the tools or skills first to support our reps, as at Shaw it was a fast paced environment and technology was always evolving or new technology being implemented.

Dynamic and results-driven professional with extensive experience in baggage operations at Calgary International Airport, Canada’s third largest airport. Progressing from baggage handler to General System Manager, I have honed my ability to effectively monitor and manage the fast-paced flow of baggage while leading a diverse team of up to 14 employees. Renowned for my problem-solving skills, I respond quickly to operational challenges and coordinate daily schedules and events. My role requires seamless communication with airlines, ground staff, security, and airport management to ensure efficiency and share critical information. Committed to optimizing processes and enhancing team performance in a high-pressure environment.Monitor and manage the flow of baggage in a fast pace environment, Manage and lead a team of up to 14 employees,Deal with problems as they arouse with a quick response,Organize daily schedules and events,Often working, coordinating, and in communication with numerous airlines, ground staff, security, transport administrators, airport managers and employees to best deal with problems and pass on vital information.