Andrew Collins Email & Phone Number

Glasgow, Gb

Glasgow, Scotland, United Kingdom

Kinning Park Glasgow

Glasgow, Scotland, United Kingdom

Glasgow, Scotland, United Kingdom

United Kingdom

Glasgow/Edinburgh

Glasgow, United Kingdom

Glasgow, Carlisle, Whitehaven

• Manage a selection of stores and staff across the country (North West Scotland to North West England)• Strategically led the Business unit to number 1 for revenue within 6 mths of attaining the role.• Set sales targets• Maximise sales and profitability across a range of Financial products.• Training and development of my team to ensure outstanding service and compliance• Increased store standards and promoted a team based culture to success.• Created new measuring processes within current constraints to ensure store teams understand “What good lookslike”• Continually implement and deliver business change in line with regulatory requirements.

Glasgow, United Kingdom

mentor and Support D1 team ...Empower individuals to work on own initiative and drive performance to KPI'S. Ensure compliance and security is maintained in all aspects of store life . Operationally support and impliment new OS to iron out Bugs/Advise on fixes required and advice the support teams on and branches on daily use of system .

Scotland

Resolving non paid and damaged issues with customers. achieving a satisfactory resolution on behalf of the customer and company. Directing a team of 12 collection agents to drive performance and direct accounts to achieve maximum results.

Pawnbroking - Diamonds and Gold Jewellery and WatchesStaff Training on a weekly basis, to update on new Company Policies & Procedures or discrepancies identified by managers checksIdentifying carats of gold and lending accordinglyExplaining FCA regulations to customers and how pawnbroking contracts work.Large volume cash handlingLarge volume purchase and sales of FXSecuring P&L targets and Profit protectionAnalysing performance and changeCustomer service both in financial services and RetailRetail displayExtensive marketing of current products, both Post code marketing and leafletingMarketing our services to potential customer either by face to face or letter correspondenceDistrict Manager support:-full control and running of the District in DM absence/ HolidaysPresent at the first Scottish section of the NPA on behalf of A&BGetronics September 2008 – January 20092nd

Taking charge of more involved issues, talking users through solutions’Providing conflict solutions within set timeframes, and new Beta bespoke builds for client specific needsServer support and networking solutionsProviding data on achieved SLA’s and moving forward solutions.Providing an open forum fix training with 1stline support

My job role within Arnold Clark involved meeting and greeting customers, establishing customer needs and their monthly budget,directing them towards their ideal car, and providing them with the best possible purchase within the market place. My otherduties included; pricing and point of sale, general car presentation, (including collecting stock from other branches and storagefacility).