Andrew Croft Email & Phone Number

Idaho Falls, Id, Us

Idaho Falls, Idaho, United States

- Monitor all customer service intake tickets and delegate orders to customer service team members. - Oversee ticket management sequence and fulfill troubleshooting/pending status needs.- Perform weekly training for team members on procedure standards. - Train new customer service team members.- Informed of sales trends, branch reports, and company policy changes and convey information to team members. - Coordinate product needs with the purchasing manager and local branches for immediate procurement. - Hotshot to distribute durable medical equipment (DME) products to hospital patients prior to discharge. Coordinate with hospital staff and provide patient education.- Essential worker during COVID-19 shutdown

Idaho Falls, Idaho, United States

- Directed ticket management process through intake, requirement gathering, and distribution.- Managed product orders from medical providers and hospitals.- Tracked and managed over 160 scheduled monthly customer tickets prior to being a key player in the implementation of a customer-direct shipment system. - Advanced communication skills through working with community partners and providers, customers, local branches, and in-house team members. - Gained proficiency in enterprise resource management (ERM) software - Assisted in training new hires

Idaho Falls, Idaho, United States

- Successfully assisted customers daily by evaluating needs, processing orders requests, and providing customer education on products and services. - Extensive coordination between customer and medical providers through verifying eligibility, evaluating documentation, and assessing customer product needs. - Processed high volume of new orders and scheduled monthly customer orders. - Engaged customers to participate in a scheduled order system.

Assisted with installation of commercial and residential fences. Helped with installation and repair of gas fireplaces and wood stoves

Pocatello, Idaho Area

Campus Wellness Center-• Performed health and fitness assessments, nutritional analyses and provided other services for students and members of the campus community• Performed several protocols including blood pressure and heart rate, skin fold, Sub VO2 max, muscular strength, muscular endurance, and flexibility

Pocatello, Idaho Area

Fit and Fall Proof Program-• Administered the program as outlined by leading group exercise sessions• Visited two retirement centers daily and worked with nearly 30 adults• Program is designed to help geriatrics improve their muscular strength, flexibility, balance and posture. Also helps increase their mobility, endurance and walking gait• Achieved significant improvement in independence and safety for each participant